Question about Xerox WorkCentre C2424DN All-In-One Laser Printer

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Error code 07,010,43:13829 xerox c2424

07,010,43:13829 error code

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  • 125 Answers

Hi sales1stsupp:
Here is your problem.

7,010.43: The printhead is stuck in the tilted position, or is not tilting properly over
the CAM, due to problems with the process motor gearbox.

1. Reboot the system.
2. Did this correct the problem?
Go to Step 2. Complete.
2 1. Do the printhead lock arms rotate correctly? Go to Step 3. Repair or
replace the lock
arms.
3 1. Is there spilled ink around the printhead? Clean the
printhead area.
Go to Step 4.
Check the process gearbox for obstructions
or damaged.
2. Ensure the gears are correctly aligned and
homed.
3. Verify the process shaft and drive module
shaft are at their home positions.
4. Did this correct the problem?
Complete. Go to Step 5.
5 1. Verify the headtilt gear will engage. You can
manually set the headtilt gear.
2. Is the gear engaged properly?
Go to Step 6. Set the headtilt
gear.
6 1. Use service diagnostics to run the Tilt Axis
Drive
test.
2. Did the test fail?
Replace the
process
gearbox.
Go to Step 7.
7 1. Use service diagnostics to run the Process
Motor
test.
2. Did the test fail?
Replace the
process motor.
Go to Step 8.
8 1. Use service diagnostics to run the Head
Maintenance Wiper Clutch
test.
2. Did the test fail?
Replace the
wiper drive
clutch.
Go to Step 9.
9 1. Ensure the wiper is properly aligned.
2. Use service diagnostics to run the Wiper
Drive
Test.
3. Did the test fail?
Go to Step 10. Replace the
exit module
assembly.
10 1. Use service diagnostics to run the Load
Maintenance Clutch
test.
2. Did the test fail?
Inspect the maintenance drive
system, replace any defective
parts
Hope this helps

Posted on Apr 22, 2009

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Posted on Jan 02, 2017

  • 2072 Answers

SOURCE: xerox workcentre C2424 printer

That means your print head is not tilting back and forth properly. Or moving side to side.
The 2 most likely causes are this. 1. If you remove the side covers, behind the left cover, ( left looking from the front of the machine) about half way back, near the bottom of the machine you will see a stainless steel block, about 1 inch square. Check that for the presence of ink that has leaked into it. normally its yellow. You will have to remove that block and clean it and the shaft that runs through it thoroughly.
2. The print head wiper, That is located between the print head and the drum. You would have to remove the scanner and the ink loader to access that area. But if a machine is not turned off correctly, unplugged or you had a power failure, it may be stuck to the print head. Which you would just have to take care and dislodge it from the print head then run a couple of cleaning cycles, or power on and off a couple of times.
3. You could have a bad wipre blade clutch but thats less likely. If there is alot of ink in the block, clean all around that area, and then, be 100 percent certain the machine is LEVEL. To check. put a level on the platen glass. check for level front to back and side to side, If it isnt level, shim it until it is level. And dont move, I mean relocate the machine when its hot.

Posted on Oct 31, 2008

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-Carl, please let me know if this helps.

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Xerox workcentre c2424 error code


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