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No sound from hp pavilion dv6101eu

Hello,
No sound is coming out of the Altec Lansing speakers on my hp pavilion dv6101eu. I'm not getting any sound either when I connect speakers or headphones to the external audio jack.
I've tried a system restore, driver roll back, driver update and HP's troubleshooting steps indicate that the appropriate systems are working fine--checked to make sure there is no mute box checked as well.
I've pretty much tried everything and am not sure what to do next.
Any suggestions would be greatly appreciated
Thanks

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