Question about HP Photosmart 3310 Printer

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Printing on heavy cardstock

I would like to print on a very heavy pearlized card stock. The printer tries to pick up the paper, but results in a paper jam. Is there any way to change the paper weight setting to a heavy paper? Thank you!

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Re: Printing on heavy cardstock

HP recommends papers with ratings of at least 90 for brightness and 75 g/m2 (20 pound) weight. before u proceed....remove the rear access door to reveal the rollers.Take a slightly wet cotton cloth and wipe the rollers in the upward direction 4 times.Close the rear access door. now do as said - START -PRINTERS & FAXES -CHOOSE THE PRINTER ICON THAT HAS BEEN HIGHLIGHTED WITH A CORRECT MARK. - RIGHT CLICK - PRINTING PREFERANCES - PAPER/QUALITY TAB - CUSTOM -Create a new custom paper size that is dependable on the paper you are using - type a name & SAVE -ok -ok -try printing if the problem still insists the report back and do mention which tool you are using for the printout. if its heavy pearlized paper then i do not think th eprinter would accept it . it maintains its own standard weight to detect the paper.

Posted on Sep 24, 2007

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Re: Printing on heavy cardstock

"No there is no way to change the weight setting" Printer has a limit to lift a particular weight of paper. You can use the photo paper's weight type in this printer.

Posted on Sep 24, 2007

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Step Three: Check the paper type Verify that only recommended paper is being used for printing. The recommended paper types and weights for most HP printers include:
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Sorry I cannot be anymore help but try using a paper that is about 10-20 gsm lighter.

Thanks J

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