Question about Sony Playstation 3 (PS3) Console

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My ps3 is broken

When i turn my ps3 on the screen turns red and says,a serious error has occurred contact technical support. in 5 or 6 different languages.

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  • stevenclarke Apr 22, 2009

    no im sorry that did not work,what else can can i do

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Okay if the problem persists every time you turn your system on, try holding the on button on the front of the console down until you hear a second beep. that will reset the system. if the system turns on without the screen, back up your data onto an external hard drive, and reinstall the ps3 through the settings menu. the reason that you are getting this error is either because of faulty hardware or software. so we are going to try the software approach first, if this doesn't work, please message me back saying if it did or not.

Posted on Apr 22, 2009

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1 Answer

My ps3 turns on then it quickly goes to a red screen with many different languages that reads " A serious error has occurred contact technical support for assistance". Can u please help me solve...


This is a very common error it is actually called the red screen of death!

It happens because the CPU has burnt out - now both of them can burn out the GPU and the CPU and if this happens you get the yellow light.

But this means that you need to stop the heat build up you can send it in to do this or you can use a good repair guide to fix it like this one HERE

Jun 28, 2011 | Sony Playstation 3 (PS3) Console

1 Answer

Red screen


The "Red Screen of Death" usually happens in later PS3 Fat models right after you have turned on the PS3. It can happen right after the PS3 logo and wave animation appears. It is a mysterious error that seem to be software related during the checking process (perhaps some corruption in nand flash or harddrive block). When the error occurs, the screen turns red, and you see a message:

A serious error has occurred. Contact technical support for assistance.

Oct 09, 2010 | Sony PlayStation® 3 (80GB) Console

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Trying to hook up new Playstation 3. red screen comes up with all different languages. it says, A serious error has occured contact technical support


This is usually a a "nand flash" corruption error which is pretty bad im afraid. You will be lucky if you ever get the PS3 working again without it having a new motherboard fitted.

Jul 28, 2010 | Sony Playstation 3 (PS3) Console

2 Answers

Red screen: "a serious error has occured"


This is called the "PS3 Red Screen Of Death" it's the same as the 360's RROD. The best solution would be to contact Sony about it and they should resolve the issue.

Jan 09, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

PS3 is "on", red screen has occurred with a error warning


this is probably an warning about problems with your hardware (such as gpu or ram modules) .
The only thing you can do is taking the system to an assistance centre for hardware checking, they will test all the components of the system .

if your system is covered by warranty, don't waste time and call sony as soon as you can !!

unfortunately, there isn't any firmware solution to fix it, because all system functionality is prejudiced.
the only thing you can do (i belive it wont work), is reseting av settings by holding the on;off button when starting up the system .

Jul 27, 2009 | Sony Playstation 3 (PS3) Console

2 Answers

Ps3 show red screen serious error


i just turned on my ps3 today and there was a red screen that said " there was a serious error and i need to call technical support for assistance" in different languages. it wont let me do anything else it just stays in that screen. I cant even go to my menu. Please if anybody has any advice write back!!!!!!!!

Jul 10, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

When i turn on my ps3 a red screen comes up


Usually it's a motherboard issue, but you can try booting the PS3 WITHOUT the hard drive installed and see what happens.

Let me know.

Jun 15, 2009 | Sony Playstation 3 (PS3) Console

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