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I for 1 don't know. But try to go to www.Turtle Beach.com they can help you out. I have Turtle Beach Ear Force XC1 and my mic I can talk but I can't hear anything but if your mic isn't working properly try using a different controller. If that doesn't help try getting a brand new mic.
The headphone plug goes into the green jack on the computer. The mic plug goes into the red jack on the computer. The headphone plug with have three segments on the jack, the mic plug will have two, and they'll both be marked. If you're computer doesn't have color jacks, the mic will go into the one with a picture of a mic, the headphones will go into the one with a picture of a headphone or speaker.
Observe the computer to capture audio producing programs. For example, computers that are old would have been outdated comparted to the new device acquired. However, perform a computer update while the device is attached to capture the missing codes. Usually with networed computers, a message nofication of either missing audion program generation components. Observe the message displayed, especially would have reference of what component is malfunctioning. Significant notes includes that, the condition is software related since each componenst has been provided of speakers and headsets.
Try using the headset to listen to your iPod or MP3 player. Plug the USB plug into your Xbox or PC USB port, then plug the X1 green plug into the Headphones jack on your iPod or MP3 player. Make sure the master volume is up on the X1 (inline volume control box). Play a tune on the MP3 player. Do you hear the music? If yes, the X1 is fine. If no, you should contact Turtle Beach tech support and tell them about it.
Good day, sir/ma'am , there are several reasons why a mic does not work, let me give some. 1. its not activated, to check if it is activated, load the sound recorder program on windows. press record and shout on the mic, wave patterns can be seen on the recorder. 2. you may activate the mic and speaker if you cant hear the voices by. opening the volume control settings, options, properties, place a check on mic volume. there are other optons as well. 3. the mic is physically damage due to open wiring. get a new one. hope this may help. thanks
First, make sure the X1 mic mute switch on the amplifier is turned on. Switch it back and forth to clear out anything that might have built up on the contacts. If that's not the problem, then try the X1 mic with your PC to see if the level is OK. If the X1 does not work on your PC then replacing the 'Puck' will not fix the problem.
Make sure that you do not leave the 'Puck' connected while connecting to PC.
1) Take the pink plug from the X1 and plug it into the pink jack (Microphone input) on your PC's soundcard.
2) Take the green plug from the X1 and plug it into the green jack (Front L/R Out or Line Out) on your PC's soundcard.
3) Take the USB plug from the X1 and insert it into a USB port on the PC (not a USB hub)
4) In the soundcard's control software, enable the Microphone for playback. In the Microphone > Advanced settings, enable the Microphone Boost.
5) Adjust the volume for the Microphone to about half-way up.
6) Adjust the overall playback volume to about half-way up.
7) Put on the headset. Make sure the Mute switch on the X1 amp box is not set to Mute (the LED should be green).
Now speak into the microphone. Do you hear your voice in the headphones? If so, the mic works and your X1 headphones should be OK. If you still cannot get the X1 mic to work over Xbox Live, then you need to take a closer look at Dashboard settings and other connections, or check the integrity of your X1-Xbox Controller Cable.
In order to enable the chat make sure that the Mute button in the Off position. If it is on the ON position the Mic will not work.
Red = Muted Green = UN-Muted
To find out if the Xbox Controller Cable 'Puck' has failed, you may also try the 'stock' cable that came with the Xbox. If the original Xbox cable is working, you know you have a cable that has failed. Since these cables have to be lightweight so that they do not "weigh you down" while playing, caution should be exercised not to pull them or get them caught under furniture etc. Here is a video showing how to test the mic with your PC in Windows XP: http://www.youtube.com/watch?v=Vissxo8furo