Question about Arris SURFboard SB5101 Cable Modem

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Motorola surfboard sb5101 random interruptions.

The modem will work great, all lights on and then it will freeze and all the lights go out. Its very random and will be offline for anywhere from 30 seconds to 2 hours. Ive had the cable company come out to look at it, they claimed it was fine, but re-ran the lines to it again and left. Problem still happening and I am dreading the idea of calling them again.

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  • Anonymous May 22, 2009

    all the lights will stay on the modem then it will just restarting every 2 or 3 minutes

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Yes, try reporvisioning another modem on there system that modem is hosed and your going to need another if you bought it from the cable provider or renting it ask them for another modem..

Posted on Apr 22, 2009

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Power light - on
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Call your internet service provider....

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No connectivity; constant blinking LED lights "Receive" and "Send"


Or you didn't pay your subscription on time and the ISP disabled your cable modem to send user traffic over the cable network. When both Send and Receive lights are blinking that is a visual aid that the modem is working fine, but the ISP disabled its access to the network (unpaid bill, legal issues, etc.)

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SB5101 Motorola Modem Disconnects Randomly


If all the lights go out I would assume you mean the power light as well. Couple of things I would look at:

Has your ISP replaced the modem including the power adapter?
Has your ISP verified there is no short on the incoming data cable? You could try to wiggle the incoming data cable to see if the lights go out. I would do the same on the power cable.

If it's not a mechanical fault (cables), verify that you have the correct and current drivers for your modem and operating system.

Good luck and thanks for using FixYa.

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