Question about HP OfficeJet 7310 All-In-One InkJet Printer

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HP 710 Scan Problem

I am getting this double line down the paper when I scan. No problem with printer, just scanning feature. HELP ! Thank you!

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Re: HP 710 Scan Problem

Cops is correct if you lift up ANY all in one machines, you will notice that there is a 1inch glass and then there is the main glass. When printing, scanning or faxing from the FEEDER it makes the copies from that 1inch glass,  if there is a DOT on that part of the glass it comes out as a line. Why? because the paper is moving that dot then becomes a streak on the paper. To test if it is a dot try doing it from the main glass, there should be no lines ( the paper is not moving!!!!).


sometimes it is very hard to see anything on the 1inch glass, but it's there, the background is black and it may be a black ink or pencil dot. To try and localize it, take the copy with the line and align it with the 1inch glass, look carefully and clean with alcool.

Posted on Oct 11, 2007

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Re: HP 710 Scan Problem

On the scanning unit check to see if there is any Tip-ex on the glass. This is a common promlem due to either using too much Tip-ex or not waiting for it to dry. when removing it obviously dont use a sharp object as this will scratch the glass and futher more impare the picture

Posted on Oct 05, 2007

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Re: HP 710 Scan Problem

Have you checked the resultion for your scanning? Sometimes having a high resolution when scanning produces stripes. Also see if there is a hair or something on your scanning surface. I would suggest bring your resolution down a bit and this should fix the problem.

Posted on Sep 23, 2007

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SOURCE: No Scan Options Error Message


Pressing of scan button feature is no longer supported by hp drivers, if installed correctly one scans using scanners and fax

When the scan button is pressed on the printer, nothing happens. The scan button does not work correctly. Solution Scan documents using Windows Fax and Scanning or Paint. Scanning with Windows Fax and Scanning

  1. Click the Start (c00845897.gif ) icon.
  2. Click All Programs .
  3. Click Windows Fax and Scanning .
  4. Click New Scan .
  5. Click File and then click Scan .
Scanning with Paint
  1. Click Windows .
  2. Click All Programs .
  3. Click Accessories .
  4. Click Paint .
  5. Click File and then click From Scanner or Camera .
  6. Click Scan .
Cause The drivers in the Windows Vista operating system do not support button press functionality on the printer. link to above info from HP

Posted on Dec 11, 2007

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SOURCE: Scan using the HP OfficeJet 4215 Printer

The problem is with Windows does not recognize the scan button when you touch it on the scanner. There are two ways around this:
Go to Programs / Windows Fax & Scan / Click new scan / click file and then click scan
Go to Accessories / Paint / Cick File /click from scanner or camera / click scan

Posted on Jan 17, 2009

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You need to install the HP Scan software on each and every PC the MFP should scan to. In this software, you can create targets for the "Scan To" button. But: This is only useful when scanning with the ADF, because when scanning from the flatbed, you'd need for every page to hit the "Scan To"-button, press "Scan", wait for about a minute or two until the MFP has found the appropriate PC, and wait for the scan. So network scanning is unfortunately very limited with this machine.

Posted on May 05, 2009

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How do i get my hp officejet j6480 all in one scan both sides and print

To automatically scan and print, you need to use the automatic document feeder (for letter-sized documents) and have the HP Automatic Two-sided Printing Accessory installed.

Then to use the duplex printing feature, you need to set the printer properties to use the duplex feature. In Windows, open a document to print then click on File Print. Choose Setup and then Properties or Preferences (depending on your OS). Then click on the Features tab and set Two-sided Printing to Automatic. (This is a drop-down menu on the Features tab.)

You also need to set the scan settings for two-sided in the HP Solution Center. (If you just want to copy the document, you can set this from the Control Panel on the J4680.)

If you want to do this manually, you can scan each side of the pages. Then print them one page at a time. Then when the ink is dry, put the page back into the paper tray. (Note: this could result in paper jams.) The printer prints on the underside of each page put into the paper tray with the top of the page printing on the forward part of the page.

I hope this helps.

Cindy Wells

Jun 19, 2012 | HP J4680 Office Jet All-In-One Printer

1 Answer

Pls help with scanning a document then emailing it. When I place the paper on the scanner, press scan to pc, it scans then displays the message "Scan error. Try scan from computer or see...

you can scan from the computer using hp solution center.look for it's icon on the desktop or on the laptop.double-click on that and it will give you scan scan photos or documents using that program.

if you installed the software cd that came with the printer then you should be able to use solution center

May 26, 2011 | HP PhotoSmart C4480 All-in-One Printer ...

1 Answer

I always have a black line down the middle of the page when i scan. help

If there's a black line when scanning but not when printing, you need to clean the scan bed. Either the glass has something on it or check the paper path if you're using the ADF. A single ink spot either place will print a line down the whole length of your scan.

May 12, 2011 | HP Officejet 6500 Wireless All-in-One...

1 Answer

How do I use my scanning feature? I need step by step instructions to get a scanning job down. Where do I find the instructions?

Are you using the full-featured software or the generic driver in the OS? The generic drivers often only run the printer. The full software must be installed before the USB cable is connected to the all-in-one. If you have the generic driver, uninstall it first.

HP has many help files on scanning (depending on your OS and set-up)

Basically, put the document face down on the glass (or face up in a document feeder) If the full-featured software is installed, start the HP Solution Center (Start > All Programs > HP (folder) > HP Solution Center (slightly different for Macs) or double-click on the icon for the program on the desktop.). Click on the Scan Photo or Scan Document icon in the software and set the resolution and other settings when the pop-up comes up. Set up the destination (Scan to, File Type, etc) Then click Scan. If you get a preview scan, you can make adjustments and then Scan.

If you have the Scan to destinations set up for the buttons, you can use the buttons on the scanner if the monitor program is running (Scan Photo and Scan Document) See the programs help to set up these shortcuts.

If you have XP, Vista or Win7, you can also scan into Paint (File, Import from Camera or Scanner in Win7). Vista has another program that will aquire scans. Win7 has Windows Fax and Scan (click on the New Scan button).

Scanning needs two-way communication so print servers and USB hubs can interfere. A new USB cable or connecting to a different USB port (direct connection) are quick things to try if you can't get a scan to complete.

I hope this helps.

Cindy Wells

May 24, 2010 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

Just replaced the glass on an HP C4150. When I use the copy feature all it prints is verticle black lines. Must be somethihng with the scan head as otherwise the printer prints okay.

Look for debris on the scan head face--all it takes is one tiny speck to create one line down the paper. Make sure the connector for the head is plugged in securely on both ends.

Nov 17, 2009 | HP Photosmart C4150 All-In-One InkJet...

1 Answer

I can't figure out how to scan multiple pages to one file

Hi There !!

Thank you for choosing

It is possible to scan different batches scanned from the ADF into one PDF file. When loading more pages in the ADF after the first realm is finished, it asks if you want to continue scanning to the same file. After that, it will continue scanning to the same file. However, this feature can be selected in the Adobe Acrobat application itself. From HP software, if we load the paper after one realm of paper in the ADF is finished, it will scan the second realm to a different file. If you want to continue scanning to the same file, you need to have either Acrobat Exchange or Adobe Acrobat installed on the computer. Adobe Reader will not provide this feature. After installing either Adobe Acrobat or Acrobat Exchange, perform the following steps to scan pages to a single file:
  1. Make sure your scanner is turned on.
  2. Start Acrobat Exchange or Adobe Acrobat.
  3. Put the document into the scanner (usually face down on the scan bed).
  4. In Adobe Acrobat, click File , then Import , and Scan .
  5. Select the device and whether you are scanning a single- or double-sided document.
  6. The scanning software opens and the scanner completes a preview scan.
  7. When the preview scan comes up, make any adjustments you would like, including selecting the area you want to appear in the final scan.
  8. Click Scan . This will get the final scan into the computer.
  9. Your scanning software should take you back to Adobe Acrobat.
  10. In Adobe Acrobat, you should see a small window asking you if you want to scan another page. If the document you are scanning has more than one page, click the Next Page button. If this is the only page, click Done .
    NOTE: Scanning multiple pages causes each page to append to the previously scanned page. If you have multiple pages, but want them to be in different files, click Done after each page to create separate files.
  11. When you have scanned the last page, click Done on the window described in step 10.
  12. Your scanned pages will open in Adobe Acrobat. Scroll through to make sure that everything is there.
  13. Click File , and then Save As to name your file and save it.
Still unable to figure out, How to do this? Here are some tutorial on HP website that might help.

Hope this would help.

Anurag Shukla

Sep 04, 2009 | HP LaserJet 3055 All-In-One Printer

2 Answers

How does the scanner work?

Simply pull the lid on the top and place the paper on it . Then close the lid and press scan button on the scanner, which will start scanning your documents.

Aug 29, 2009 | HP PSC 1315 All-In-One InkJet Printer

1 Answer

Printer will not scan pictures.

Introduction To use the scan features, the HP All-in-One and computer must be connected to each other and turned on. The HP All-in-One software must also be installed and running on the computer prior to scanning. To verify that the HP All-in-One software is running on a Windows computer, look for the HP Digital Imaging Monitor in the system tray at the lower right side of the screen, near the time. NOTE: Closing the HP Windows system tray icon can cause the HP All-in-One to lose some of its scan functionality and result in a No Connection error message. If this happens, correct it by restarting the computer or by starting the HP Image Zone software. Follow the instructions below to scan documents from the all-in-one to an application. Make a Scan Step one: Load paper
  1. Open the paper tray door. Figure 1: Opening the paper tray door c00315283.gif
  2. Pull the paper tray extender toward you, as far as it will go. Flip the paper catch at the end of the paper tray extender to open the extender the rest of the way. WARNING: Legal paper might get caught on the paper tray extender if it is fully extended when you print onto legal paper. To avoid a paper jam when using legal-size paper, do not open the paper tray extender.
  3. Squeeze and hold the tab on the top of the paper-width guide, then slide the paper-width guide to its outermost position. Figure 2: Sliding the paper-width guide to the outermost position c00315284.gif
  4. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following:
    • Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
    • Make sure all the paper in the stack is the same size and type.
  5. Insert the stack of paper into the paper tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. NOTE: If using letterhead, insert the top of the page first with the print side down. For more help on loading full-size paper and letterhead, refer to the diagram engraved in the base of the paper tray. Figure 3: Inserting paper into the all-in-one c00315285.gif Squeeze and hold the tab on the top of the paper-width guide, then slide the paper-width guide inward until it stops at the edge of the paper. Figure 4: Sliding the paper-width guide to the edge of the paper c00315286.gif Do not overload the paper tray; make sure the stack of paper fits within the paper tray and is no higher than the top of the paper-width guide.
Step two: Load the original NOTE: Many of the special copying features will not work correctly if the glass and lid backing are not clean.
  1. Lift the lid and place the original face down on the left front corner of the glass, with the sides of the original touching the left and bottom edges. NOTE: For more help on loading an original, refer to the guide engraved under the glass.
  2. Close the lid.
Step three: Scan to an application NOTE: To use this feature, you must have installed the full software package and the HP Digital Imaging Monitor must be running.
  1. Press Scan on the control panel. A preview image of the scan displays in the HP Document Viewer window on the computer, where you can edit it.
  2. Click Done or Finish in the software. The HP All-in-One sends the scan to the HP Image Zone software, which automatically opens and displays the image.
NOTE: To stop scanning, press the Cancel button on the control panel, or in the HP Image Zone software, click Cancel . Have a good day,

Jun 18, 2009 | HP PSC 1410 All-In-One InkJet Printer

1 Answer

Scanner Issue

First you have to do a Level 3 un-install. Do this by inserting the original disk that came with the printer.

go to "start" then "run" then type

e:\Util\CCC\Uninstall_L3.bat (or whatever drive you put the disk in)

This will uninstall the program completely from your computer.

Go to hp's website and download the hp basic feature package for IT professionals. Open the readme file and follow the instructions to install the program from the command line. Make sure your anti-virus software is turned off!

I just did this yesterday. It doesn't install a huge program on the computer that really slows it down. Plus it doesn't install all of the useless **** like customer participation program and **** like that.

You will be able to scan directly from Microsoft Word or any other program that has a scan feature. To scan from word (2003) go to "insert" then "picture" then "from scanner or camera" and follow the prompts. It works perfectly for me now. This was after many, many months of having the same problem you are having.

Aug 04, 2008 | HP Officejet Pro L7580 All-In-One InkJet...

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