Question about Dell 924 All-in-One InkJet Printer

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I can not install the faxing functions on my AIO 924 Ink Jet Printer. L am using the Guide provided doing exactly what the Guide says, does not work. It seems tjhat the correct software was never installed in the PC and keep asking for insertion on Drive E the CD Windows XP Professional CD-ROM which was not included with the PC when I bought it. I need some help,please, My Express Service Code is 35856422029 . Thanks. Rei .

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  • reimardu Apr 22, 2009

    Your help didnt work. :inks dont connect(very long and difficult to copy. My PC is not a home edition replacing OS is not a very good option.

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You should 1st find out if all your hardware is installed correctly B4 you go any farther. If you HOLD DOWN the WINDOWS Key ( the one with the windows logo) and PRESS the "PAUSE/BREAK" Key. That will open the "System Properties" window.
OR
If you aren't sure what I mean, Click START goto the "CONTROL PANEL" and click on the SYSTEM ICON. That will also open the SYSTEM PROPERTIES
Click HARDWARE tab, Click DEVICE MANAGER Now BESIDES the printer which SHOULD have a EXCLAMATION MARK, Do any OTHER "Pieces" of hardware have ANYTHING EXCEPT FOR A PLUS SIGN? If yes, then the PC itself needs DRIVER (DRIVER: A piece of Software that makes a piece of Hardware work correctly.) Since your PRINTER is a DELL AIO 924, I will assume and pretend that your desktop is also a DELL if it's a HP or something else, Just substitute the correct name Whenever I say DELL. Goto www.DELL.com, and look for the SUPPORT section,(on DELL.com, it's at the Bottom of the page, it will be a little different depending on the site if not DELL)
From there you want the DOWNLAODS and DRIVERS Page It will ask you about what kind of hardware you have and what your OS (operating System) is. Then you will be taken to the available Downloads for your PC.
BELOW is the page for your PRINTER.
http://support.dell.com/support/downloads/format.aspx?c=us&l=en&s=gen&deviceid=8733&libid=40&releaseid=R109906&vercnt=1&formatcnt=0&SystemID=PRN_ALL_A924&servicetag=&os=WW1&osl=en&catid=-1&impid=-1
If none of the hardware needs drivers, If everything has a PLUS sign beside of it in the DEVICE MANAGER, Then you should 1st simply UNINSTALL, then REINSTALL the original software for the printer, by using the ADD/REMOVE PROGRAMS ICON in the control panel, remove all references to the printer, then RESTART YOUR PC, then try to reinstall the software,(remember it's in the link above if you dont have it), 2nd you need to try to either Install or ReInstall some of the Windows Telephony Software. In the control Panel, click ADD/Remove Programs, on the left hand side click Add/Remove Windows Components, see if FAX SERVICES is checked, You can also try clicking NETWORK SERVICES and checking "Simple TCP/IP Services" If you are asked for a windows CD, you should insert your RESTORE/RECOVERY CD/DVD, If you didn't recieve a set, Chances are you were ASKED TO CREATE RECOVERY DISKS the VERY 1ST TIME YOU TURNED THE PC ON, you can try to create a set, usually in the start menu under the DELL (IF IT'S A DELL) folder or Recovery or Maintanence,(IT IS USUALLY CALLED RECOVERY DISC CREATOR) there may be a seperate CD (and seperate Creator) for Apps and/or Drivers, make if needed. And then insert the RESTORE CD when prompted for the Windows CD. OR
3rd Insert a friends or neighbors or relatives Windows CD or Restore CD (If its the same Manufacterer, and the same OS Type, ex.Win XP as opposed to Win ME or VISTA)

If this helps your problem or gets you going in the right direction, please give a Fixya rating, It IS REALLY APPRECIATED. Thanks for your question, I hope this is the solution.
Gomez

Posted on Apr 23, 2009

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Try downloading the new driver version and install it.
link:
http://support.dell.com/support/topics/global.aspx/support/downloads/en/downloads_splash?c=us&l=en&s=gen&~mode=popup&file=143054

For guide installation;
http://support.dell.com/support/edocs/systems/924/en/om_en/om_en.pdf

For WInxp cd

This another additional services on your pc to activate Faxing services on your operating system. You must install faxing services on your windows XP to enable this feature on your Computer. This is already a feature of WIndows XP operating system not the Dell AIO 924 Jet Printer. Sad to say, but you really need a Windows XP home CD installers to have this services to your pc. You can also contact your Computer manufacturer to give the Windows XP cd Installer.


Posted on Apr 22, 2009

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Restore Factory Defaults; Reset printer; Reset Settings; Reset Solution

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