Question about Creative Labs Zen Touch MP3 Player

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ZEN TOUCH 20GB

I have a problem whit the hard disk, because...when i try to update the firmware the device display a screen whit: HARDDISK PROBLEM"... and i don't now what happen...If Someone can help... i'll be so happy..thks..WMX

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Yep, i had the same, it was the death of my player.

Posted on Jan 16, 2008

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Bad hard drive

Posted on Jan 07, 2008

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2 Answers

Firmware update went wrong


What operating system are you using? The Zen Touch firmware update will fail in Vista or 7 -- you need to run the update from an XP install. Once you successfully get the 2.11 firmware on the Touch, it will then interface with those later OS's without difficulty. Also, what version of Windows Media Player are you running? Believe it or not, this makes a BIG difference. The latest Media Player 11 will cause the firmware flash to fail, as will WMP <= 9. I have three separate players that have experienced this problem, including one that had been disassembled THREE YEARS AGO after a failed flash, and was able to resurrect all utilizing this method:

(1) Uninstall everything Creative: the driver, Jukebox, etc. Delete the Creative folder from Program Files. (Some amendment to these instructions may be in order if you have a Creative sound card -- I have built-in Realtek sound so it didn't apply in my case). A restart may or may not be required: go ahead and do so to be safe.

(2) Plug the device in after restart. Windows will want to find drivers for it -- cancel that process. Open the Device Manager. The Touch should come up with an exclamation point next to it (since the drivers were not uninstalled): right-click and select "Uninstall." I have seen instructions on the Web to also uninstall all USB root hubs, but I have found that unnecessary and a pain if you have a USB keyboard and/or mouse. Unplug the device. Restart.

(2) If you are running a version of Windows Media Player not equal to 10, either install 10 (if you have 9 or below) or roll back from 11 if you have that. Restart.

(3) Plug the device back in. My supposition is that this is particular to WMP 10, hence the problems with other versions. The device should pop up as "Creative Zen Touch:" if Windows asks to find drivers, cancel that process, and the device should now come up as an "MTP device."

(4) Since the firmware flash failed, the Zen is probably in recovery mode. Launch the firmware updater software on the computer, and stay at the language selection screen. Choose option 3, "reload firmware," from the recovery menu. It will inform you that it is "deleting old firmware" and then will give you a short period of time with a dialog saying "start firmware update" on the Zen screen. During this time period (about 2 secs), press the language selection of your choice on the computer in order to start the update. It should go through successfully this time.

Jun 07, 2009 | Creative Labs Zen Touch MP3 Player

1 Answer

I have a Creative Zen Sleek (20G) andit will not reboot as it comes up with "Hard disk problem" Could you let me know how to get this repaired


this is a recovery for the zen player
Detach your ZEN 20GB from the PC and ensure that it is turned off.
  1. Connect the power supply to the player (Optional).
  2. Slide the Power switch towards the Power On icon zen_20gb_reset2.jpg and hold it there while inserting one end of a paper clip into the Reset hole underneath the player. zen_20gb_reset1.jpg Warning: Take care to insert the paper clip into the Reset hole and NOT the Microphone
  3. The Rescue Mode screen appears when ZEN turns on.
    1. Remove the paper clip and release the power button.
    2. The following options will be displayed:
    1. Clean Up
    Scans the player and removes invalid links from its music library.
    Does not affect music files themselves.
    Format (All) Caution! Erases all content!
    Save a copy of your player's content before formatting.
    Reload OS/ Firmware Caution! Erases your player's firmware.
    DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
    Reboot Reboots the device.
  • Aug 20, 2008 | Audio Players & Recorders

    3 Answers

    Firmware problem for zen vision M


    I had the same issue with my zen vision m. It was not recognized on any computer (although it would charge) and I noticed that when I turned it on after having it off for any amount of time, the zen would rebuild half way before turning on. 
    If this is what is happening with you, then this one solution I found to fix it: 
    Download the MP3 Recovery Tool from Creative Support website. Make sure that your Zen is charged at least half.   Turn on your Zen, Holding the power switch in the on position (Very Important!). While holding the Power switch on, Reset the Zen by inserting a small object in the Reset hole on the bottom of the Zen (small objects can include thumbtack, wire, earring, etc...). You will see a menu: Clean Up, Format, Reload OS/Firmware, Reboot. (It is now safe to stop holding the Power switch) I decided to go down the list until something worked.  I ran Clean Up first and that didn't work for me, so I tried Format.  It will remove all of your data. Once Format runs, Reboot the MP3 player and plug it up to the computer. Run MP3 Recovery Tool. The firmware should should install itself on your MP3. Once installed, your computer should recognize the Zen. 
    I hope this helps! 

    Jun 24, 2008 | Creative Labs ZEN Vision:M Digital Media...

    1 Answer

    Zen Touch in Recovery Mode


    can you choose any of the options 1-4? try to clean up.

    Jun 24, 2008 | Creative Labs Zen Touch MP3 Player

    2 Answers

    Creative Zen Touch firmware problem


    This means both systems contain a bug, or cookie. If the firmware you accessed isn't applying itself to the device, this means the system itself has been corrupted. Double check with your system configuration properties on each device, and tell me whats going on from there.

    Don't panic!

    bananaboy101

    Mar 25, 2008 | Creative Labs Zen Vision Digital Media...

    3 Answers

    Creative Zen Touch firmware problem


    Before preceding, goto control panel, add/remove programs (vista equivalent) select windows media player and uninstall note the response it gives you. If it is going to allow you to uninstall OR downgrade windows media player to version 9 then keep going. If not, then find another computer that you've never used the player on try upgrading firmware there, make SURE it's got windows media player 9 by downgrading it in add/remove programs.

    Now for the fun stuff:

    Sounds like the same problem I've resolved several times in the past on here.

    1. Plug in the device.
    2. Goto device manager in control panel and remove the device drivers.
    3. Reboot if it asks you to, make sure to unplug the device.
    4. Goto device manager again, remove the USB hubs.
    5. Don't reboot.
    6. Goto control panel, add remove software or equivalent for windows vista ultimate.
    7. Select creative labs, and uninstall any and every zen related software.
    8. Don't reboot.
    9. Goto my computer, find the creative directory located on your main hard drive at \program files\creative. Deleted it completely.
    10. Select windows media player select uninstall, or downgrade accordingly.
    11. Make sure your zen touch is not plugged in and reboot your system.
    12. After system loads, plug in the device and run the firmware software again.

    And if you wish, reinstall windows media player 10 and the creative software (which you don't need at all with vista) all the other drivers should reinstall themselves.

    BTW it's a hell of alot easier to just use another CPU if you have access to one, I've done it both ways and it saves alot of time.

    Mar 15, 2008 | Creative Labs Zen Touch MP3 Player

    3 Answers

    Zen Touch mp3 player isn't able to play tracks in windows media player 11


    im not sure but i think you have to create the playlist first then transfer to mp3

    Feb 20, 2008 | Creative Labs Zen Touch MP3 Player

    13 Answers

    Creative Zen Touch firmware problem


    I had the same issue after trying to update firmware the PC kept saying the player was not connected, I have copied the reply below from Creative Customer Services on how I fixed this problem. I was lucky that I have access to an old PC that had WMP 10 so I didn't need to mess with my own PC. However, there was some messing about with the instructions to get the fix. My main tip is follow the instructions below, then go to device manager and uninstall the Zen from your USB list, it will probably be flagged with a yellow triangle. Remove it totally and then reinstall the Zen driver, this worked for me after I had taken the steps listed here;

    1. Please uninstall all Creative software & Drivers.
    2. If WMP 11 is installed, remove it including Media Player 11 runtime
    (may require a reboot for each thing).
    Go to add/remove programs and uninstall these two files (this will put
    your pc back to wmp10). http://support.creative.com/kb/ShowArticle.aspx?sid=16737

    Related topic is further explained on this page http://www.microsoft.com/windows/windowsmedia/player/11/readme.aspx#DevicenotrecognizedafterinstallingWindowsMediaPlay
    3. Download the following files from the website and save them to a
    unique folder.
    http://support.creative.com/welcome.aspx
    You may have to select your own Product > Choose your Specific Model>
    then Double Click.
    Down below; please ensure that your Operating System selected is Windows XP.

    Driver : Creative Zen and Jukebox Driver Upgrade version 1.30.03
    Firmware: Creative Zen Touch PlaysForSure Firmware 2.11.01
    You may want to click the Show Details button on the right side for
    additional information.

    4. Re-install the Zen Driver and reboot the PC and then connect the
    player.
    5. Make sure the firmware update is ready,
    Run the program but don't click the language bit yet), leave the mouse
    hovering over your language selection.
    6. On the Zen - select the option "reload OS"
    7. As soon as it flashes up "reload new firmware now via USB" click the
    language button on the firmware.
    8. Now PC should find it and allow you to re-load the firmware. (it may
    take a few attempts)
    9. Once complete, click close and restart the pc. Everything should now
    be fine.
    10. If installation is successful, you can re-install your WMP11 and
    everything should be okay this time.

    Good luck

    Jan 20, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

    1 Answer

    Problem with 'Hardisk Problem'


    "Hard-disk Problem"... I'd just like to confirm once more that smacking the player on its rhs while turning it on works.I had to smack it fairly hard though so don't be afraid!! I didn't try smacking it till I checked out the threads above so thanks everyone I'm a happy man again!! :)
    or
    Detach your player from the PC if it is connected, and turn off the player.
    If the player stops responding, you can reset the player. To reset the player, gently
    insert a thin object into the Reset hole located below the power switch.

    2. Press and hold the Play button while powering on your player.

    3. When the player displays the Creative logo, release the Play button.
    It will display the following options:
    Clean Up
    Scans the player and removes invalid links from its music library.
    Does not affect music files themselves.
    Format (All)
    Caution! Erases all content!
    Save a copy of your player's content before formatting.
    Reload OS/ Firmware
    Caution! Erases your player's firmware.
    DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
    Reboot Reboots the device.


    I actually had this exact problem a little while ago with my Zen Sleek-- Booting straight to the Recovery menu, and only getting a generic "Harddisk problem" error screen any time I would try to do anything.

    Jan 19, 2008 | Creative Labs Zen Touch MP3 Player

    1 Answer

    Hard disk prob


    hard disk is bad.
    can you format?
    1. Detach the Zen player from your PC , and ensure that the Zen Sleek is turned off.
    2. Connect the power supply to the player.
    3. Hold down the Play/Pause button while inserting a paper clip into the Reset hole
    underneath your player, beside the data/power connector. Keep on holding the
    Play/Pause button while you release the Reset button. The Rescue Mode screen will
    then appear.
    4. After the recovery mode has started, release the Play/Pause button

    It will display the following options.
    Clean Up Scans the player and removes invalid links from its music library.
    Does not affect music files themselves.
    Format (All) Caution! Erases all content!
    Save a copy of your player's content before formatting.
    Reload OS/ Firmware Caution! Erases your player's firmware.
    DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
    Reboot Reboots the device.

    Dec 04, 2007 | Creative Labs Zen Touch MP3 Player

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