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If the oven is still heating, but the carousel isn't turning, this problem is commonly attributed to a turntable motor that has worn out and may need to be replaced. The motor is attached to the center plastic piece (called a turntable shaft, turntable ring or coupler) under the middle of the glass tray. The following link explains how to access and replace the motor:
This is a very simple repair, that usually is not expensive. The price will be determined by the model and manufacturer. This repair can also be performed on an over the range model microwave oven WITHOUT uninstalling it.
You can refer to any of the following websites for comparison:
The first three sites listed have helpful exploded view diagrams to assist you with locating and properly identifying the part(s) you may need.
The average price for a motor is about $35 to $45. If your model number is not listed at all the sites, use the part numbers from the Sears site and use them for your search criteria. The model numbers don't always cross reference, but the part numbers do. If you need assistance identifying the correct part number, please post back with your complete MODEL NUMBER and I can assist you. I hope you find this information helpful.
NOTE: Even though the carousel may not be turning, you can still use the microwave while awaiting parts. You will need to physically rotate whatever you are heating about midway through the cook time to ensure even heating. Early model microwave ovens were not equipped with a rotating carousel and this was the common routine.
If the model number you have this question listed under is correct, there are two possible parts based on your question. There is the carousel ring, that turns the glass tray, and there is the small plastic coupler that the center of the glass tray is supported by. The part numbers are as follows:
Carousel ring - WB06X10513
Coupler - WB06X10564
You can view and excellent exploded view diagram of this microwave at pcappliancerepair.com. The parts I mention are listed under Diagram 1151005 as items 84 and 101 respectively.
To replace the coupler, you simply remove the glass tray and gently pry straight up. The coupler will pull off of the turn table motor shaft. Insert the new coupler and press on to the shaft.
If this is not the correct model number, please post back with your correct information so that I may be able to provide you with better assistance. I hope this helps you.
If you are talking about the little piece that the center of the tray sits on (not the carousel ring), its called the coupler. Its actually made of plastic on all the microwave ovens I've ever worked on. I've never seen one made of glass. It connects to the turn table motor shaft. If you post back with a complete model number, I may be able to assist you in locating a part number.
If the coupler is not physically broken, you may be identifying the wrong part as your problem. The turntable is driven by a small motor which is mounted under the bottom panel of the oven. The coupler is mounted to the shaft of the motor and the glass tray sits on the coupler.
Post back and let me know if you need a coupler, or if your motor isn't turning. You can tell by removing the glass tray and pulling straight up on the coupler. It should come off the motor shaft in one piece. If its not broken, your motor probably needs replaced.
If the microwave comes with a roller ring to rotate the glass turntable then I would recommend that it needs to be used when the microwave is operating, as the turntable rotates the food so it can be heated evenly.
I would recommend checking with your local Panasonic repairer he may have access to a new roller or even a second hand one to tide you over.