Question about Maytag MDE9700AYW Neptune 174 Electric Dryer

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Maytag Neptune MDE9700AYW Elec. Dryer. Drum Not Turning

Maytag Neptune MDE9700AYW Electric Dryer. Drum Not turning. When it does turn it makes a loud banging noise and shakes. Had noticed that it seemed louder the past few days and the drum has a crack. It just stopped turning today. I can manually turn it with effort and it will sometimes start running but it makes a very loud banging noise and shakes as if it is off kilter.

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  • NHgirl4277 Apr 23, 2009

    Well I determined that I needed an assembly drum wrapper after further examination and downloading a full diagram off the Sears Parts website. Since this part runs upwards of $260.00 dollars and I was not sure if any other damage had occurred due to the cracked drum, I had a Tech from H & R appliance, come to the house and he confirmed that the drum was indeed broken... it split at the welded seem. Because of the crack the drum was now not perfectly round and was catching in the machine causing the loud banging and seizing up. Rocket science isn't it !! Since this machine was less than 3 1/2 yrs old, I called Zemel's the store that I purchased it from. Their service department agreed to pay for the part if I paid for the labor. Sounded fair to me. Their willingness to do this makes me wonder if this is a common complaint with this model. Will have to investigate further. Hope someone can find this info helpful.

  • NHgirl4277 Apr 23, 2009

    I solved it myself. Downloaded diagram off Sears Parts website determined I needed an assembly-drum wrapper Series 10 for $ 260.00. Wanted to make sure there was no further damage. Had a Tech come to the house, confirmed problem. Will be fixed in about a week.

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The problem is with its motherboard .. i too had the same problem.. ask the repairing persons to change the motherboard if it is warranted. ( but there is no other way)..

Posted on Sep 10, 2010

  • Jesse Reich
    Jesse Reich Oct 09, 2014

    There is no way it is the motherboard. Nothing about what he says points to a motherboard. It is likely the drum support roller its axle.

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