Question about Apple iPod touch

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ITouch connects to safari, but not youtube or app store

Well ive had my itouch since christmas, had absolutely no problems with it til now. today i went to school and connected to the wifi and safari worked fine but when i go to youtube it says "cannot connect to youtube" and when i try and download from the app store it says "cannot retrieve download information" i waited to get home so i could try it on my network, but still no luck. this is probably a temporary problem but it's kinda frustrating so if anyone could help i'd appreciate it.

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  • Starfish Phoenix May 11, 2010

    I had the same problem with my iPhone, Try resetting it (Not restore)

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It will happen from time to time....it will go away in probably a week or 2

Posted on Apr 29, 2009

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iTouch connects to safari, but not youtube or app  - step_1.pngMake sure that Wi-Fi is marked "OFF" in
Settings -> Wi-Fi
Then find the VPN settings in
Settings -> General -> Network -> VPN -> Add VPN Configuration:

  • Select the L2TP tab/pane
  • Description: HotspotShield
  • Server: 208.184.6.100
  • Account: iqu2xs
  • RSA SecurID: OFF
  • Password: iqu2xs
  • Secret: password
  • Send all traffic: ON
step_2.png User namiTouch connects to safari, but not youtube or app - step_3.png/b>
Password: iqu2xs
step_3.png You are now doneiTouch connects to safari, but not youtube or app - step_4.png settings and hit the "HOME" button to quit. Make sure to turn Wi-Fi back "ON".
step_4.png To activate Hotspot Shield on your iPhone, the VPN setting needs to be turned on. From "HOME" menu, go to Settings and click the "On" tab for VPN. Your Status will change to "CONNECTED" and the VPN icon will appear on top in the iPhone Tray when complete. If you cannot connect to the VPN immediately, power down your iPhone, turn it back on, and turn the VPN to "ON".
If you cannot connect to VPN immediately, power down your iPhone, turn it back on, and turn VPN to "ON" in "Settings".
http://www.hotspotshield.com/clientless/iphone/
or you can go to general>reset > reset network setting and wait until it reboots

Posted on Sep 14, 2009

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Posted on Jan 02, 2017

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Nov 08, 2008 | Apple iPod touch

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Itouch internet connection problem


You might need to get a new version of safari for your itouch.

Oct 19, 2008 | Apple iPod touch

1 Answer

Connections problems


I had that problem in the beginning with my iTouch.
Have you checked your IP address?
Try opening settings, then open Wi-Fi, then touch the blue circle with the arrow in it that's next to your Wi-Fi router's name.
Once you're looking at a screen with your network's name at the top and your iTouch's IP address in the middle, scroll to the bottom of the page and touch "Renew Lease", then confirm by doing it again on the popup.
Now, scroll back to the top of the page and wait a moment. You should see the IP address go blank and then a new number should appear.
Hopefully you're online, check by opening App Store or Safari.
If not...
Turn off your iTouch competely (hold the lock/power button until the "slide to power off" slider pops up, then slide it).
Next, turn off your Wi-Fi router and modem.
Wait 5 full minutes.
Turn on your modem, wait 2 full minutes.
Turn on your Wi-Fi router, wait 2 full minutes.
Turn on your iTouch.
If all that doesn't work, call Apple Care... 1.800.692.7753
If you have any questions, please feel free to call me.
Dan Crowley, iKnowApple.com 919.280.3101

Mar 17, 2008 | Apple iPhone Smartphone

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