Question about HP Photosmart C6180 All-In-One InkJet Printer

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HP C6180 All-in-one

The scanner has now started returning a "cannot communicate with device" type of message when I try to scan. Printing works fine. I have tried all the troubleshooting steps on the HP troubleshooting guide page (with an HP online technician). Nothing worked.

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Hey I am having the exact same problem...try typing in the printer's ip address (you can find this by printing a wireless network configuration page) into the address bar of your internet browser. It should pull up a printer page. See if you can't scan from there. (Note: if it scans and then the picture disappears, try turning off your pop-up blocker) I know this isn't the final solution but it can help you get through until you find out what's really going on. Speaking of which, if you fix it, be sure to post here so I can try it!

Posted on Oct 04, 2007

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I had this before from a similar HP all in one. I discovered if the scan data was bigger than the PC physical free memory then this error would occur. It required a PC restart to get it going again. Try reducing the scan DPI and/or reduce the area scanned with the preview bounding box.

Posted on Sep 23, 2007

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