Question about HP Photosmart C6180 All-In-One InkJet Printer

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HP C6180 All-in-one

The scanner has now started returning a "cannot communicate with device" type of message when I try to scan. Printing works fine. I have tried all the troubleshooting steps on the HP troubleshooting guide page (with an HP online technician). Nothing worked.

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Re: HP C6180 All-in-one

Hey I am having the exact same problem...try typing in the printer's ip address (you can find this by printing a wireless network configuration page) into the address bar of your internet browser. It should pull up a printer page. See if you can't scan from there. (Note: if it scans and then the picture disappears, try turning off your pop-up blocker) I know this isn't the final solution but it can help you get through until you find out what's really going on. Speaking of which, if you fix it, be sure to post here so I can try it!

Posted on Oct 04, 2007

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Re: HP C6180 All-in-one

I had this before from a similar HP all in one. I discovered if the scan data was bigger than the PC physical free memory then this error would occur. It required a PC restart to get it going again. Try reducing the scan DPI and/or reduce the area scanned with the preview bounding box.

Posted on Sep 23, 2007

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Hp Laserjet 2840 was scanning, suddenly it stopped and gave the message "An error occurred communicating with the scanning device. Please ensure that the scanning device is connected properly and try...

I pulled this from the HP boards from Charlie Bravo

I tried it and it worked for me. (this is a network setup.)
MY FIX (Windows XP):
After trying numerous things, here is what I resolved:

1) Problem: when trying to scan using my 2820 Color Laserjet using "Solution Center", I got the dreaded, yet common error: "An error communicating with the scanning device. Please ensure that the scanning device is connected properly and try again"
My device: HP LJ2820 Color Laserjet

2) The printer worked fine when printing to it and also, scanned fine when using the Windows Wizard (Start/All Programs/Accessories/Scanner and Camera Wizard

3) Hewlett-Packard Support was less than worthless since they used my time and provided no useful information. Their ineptitude is legendary as we all know... To add insult to the injury, the rep wanted to charge me $25 for the "incident" which happens to be to not only identify teir bugs but also to report and fix them as an unwitting test site. Arrogant of them to say the least !

4) SOLUTION: Added an entry in the HOSTS and lmhosts file (this file is located in WINNT/SYSTEM2/DRIVERS/ETC ): HP Color Laserjet
The 192... etc is the default gateway for my printer (look in toolbox and get the network report for yours, my printer is connected using the network, wired to a Linksys router)

Dont's bother with "reinstalling", "de-installing", etc. the problem is related to addressing and not corrupted drivers. It's simply a HP bug, nothing else.

5) Ran the "patch" col10862.exe from the hp site, listed under an unrelated problem to an unrelated printer.

6) Now I can can use the the scanner I paid for...

7) Time to resolve the issue: 2 minutes. time to find the resolution to the issue: 4 hours.

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Hi there,
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  • Unistall the Scanner drivers from Device manager and also unistall the all the Scanner appications
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Hope this help. Please Rate My Response! Thanks! 

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Hi Lynn,

Unfortunately, doesn't have a very satisfying online solution to your problem. Still, there are a few things you can try.

The first is a general diagnostic check of your scanner. HP provides a doc that takes you through some steps, many of which you probably already tried, to see if it's a simple fix:

An error occurred while communicating with scanning device

The next document is a set of diagnostic steps to address errors trying to scan to a PDF:

An error occurred while trying to scan to a PDF

I don't know if the current situation was created by a fault in the device or some recent change in your configuration settings. I do know you can use the HP Director software installed on your computer to set the scan destination settings:

Settting "Scan To" Destination using HP Director

Those were the most relevant solutions I could find for you. I hope some of this information is helpful. Good luck.


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Im very sure that you encountered that message when trying to scaning using the HP Director / HP solution center. Here are the steps that i want you to do inorder to solve the issue.

1. Insert the CD that you used to install the Software.
2. The Window for installation will pop-up, CLICK ON UNINSTALL. (note: make sure that you unplug the usb cable from the back of your computer before uninstalling the SOftware).
3. When done, restart your computer.
4. Re-insert the CD and Click on INSTALL.

The reason why you encounter such problem might have something to do with the corrupted components of the Software installed in your pc.

Thank you so much.


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