SOURCE: How to setup caller id?
Have your tech look again. A keyword search of CALLER ID in the pdf should explain it all, especially page 158 of a 6.1 CICS manual.
You need 2 things to make it work. One is that your phone has to be ringing. Two is that Under Telco Features in programming for your set is a CALLER ID set which is No by default.
Of course, FEAT 811/812 will work after the fact.
Carl
SOURCE: Accessing company phone directory
Sounds like you shut the CCR tree down. Go to AA>table>1>CCR>chng>1>enable. that should take care of it
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