If the drum is out.. just reach in with a pair of pliers.. (Pliers Closed).. and turn the cam that turns the drum until it lines up...Pay close attention to the coupler.. they only go one way. Turn the machine until it lines up. I don't know why they do that ..but sometimes they do..
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Try removing all the toner carts and remove the drum unit from the printer. Using the upholstery tool on your home vacuum cleaner, clean all over the drum unit being careful not to directly touch the drum surfaces (they scratch very easily causing permanent marks to print) also vacuum out the inside of the printer. It is likely that dust is preventing correct charge build on the drum. Also make sure the green slide tabs are placed back at the home position at the side of the drum unit. Re-assemble and test.
It seems as if the machine was not in the home position when the drum was pulled out.
The pressure roller is in the up position stopping the drum from entering.
To reset the pressure roller, you will have to remove the back cover, behind the power supply you will see a arm with a heavy spring on it. pull the arm up until it clips into the solenoid.
Once the preasure roller is back down look into the machine, there is a gear with 2 holes in it.
The hole on the left must be in line with the hole in the frame, the hole on the right on the gear must not line up to any holes but show to the exit side on the machine.
I hope this helps you
This solution is ONLY for pulling out the drum. Open front door. If you look at the metal housing below the drum you will see a plate mounteg with two screws. Get it off and you will see a small lever. Turn it right to loosen the drum. Be extremely careful when pulling out the drum. If the drum is not in zero-position it might be a bit difficult (e.g. have a look at the master clamp). Please note that it may be difficult to insert the drum again.
My lexmark z1300 worked great on my Hp computer with windows xp, but that computer no longer works. Now I am back on my Gateway with windows 98 and I am unable to install a driver for my printer, I need to print out a very important document from the irs and I am unable to do so. Please Help!!!