Bought this from Craig's list....the mixer runs but as soon as you add food the blades start slipping and it won't mix the food. I think it is likely that a screw is loose but I don't want to start messing with things until I know I am going in the right direction.
Same problem as others! After reading about this, and having just acquired the mixer, I put on the dough hook, turned it on and lightly grabbed it. Major slippage. Ugh.
I will tear it down following the instructions previously given and make it new once again. The only real problem I seem to be having (besides my mixer being broken) is I'm having a difficult time locating the Chevron FM ALCS EP-2 Food Grade Grease. Are there any acceptable substitutes?
Many thanks for the tear down instructions, locating the service manuals and the great advice!
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jpa4 - If the motor's running but the mixer blade (agitator) won't turn, then you've had a mechanical failure in the transmission box or planetary gear assembly of your mixer. The inspection and troubleshooting of the transmission is a DITY capability, particularly if your mixer is out of warranty. Just be sure to have the correct Part List manual around when you start to disassemble your mixer. If you're lacking one, you can download it from the KA website. Click on Customer Care>Locate Manuals & Guides> Enter the 6 character model number, and then select Parts List file. You can check the page titled 'Case, Gearing & Planetary Unit, for the disassembly, troubleshooting, and reassembly of your mixer, along with all the parts. It can be messy but gratifying. Once apart you can check for any other unseemly wear and tear on the gears, etc. Good hunting... I hope this helps - Howard, Burke, VA
Some of the gears may have broken or slipped off. You'll need t open it up to see why the shaft from the motor will not spin or you will burn out the motor with the power on trying to make it go. It might be a DIY job if you can see an obvious problem like a slipped gear, otherwise take it to a repair specialist.
Hi Victoria. There is internal damage in your mixer's transmission. The unit needs to be serviced, and repaired.
Here is something you can try on your own. Unplug the mixer, remove the single screw that holds the silver band. There are now 4 screws that hold the top cover, remove them, and then the cover.
At the top-front of the mixer you'll find the transmission housing. If this housing is made of plastic, check it carefully for cracks in the housing or near its screw holes. If you find any cracks in this housing, you have found the source of all trouble.
Although Kitchenaid advertises "All metal transmission", the truth is that they use a cheap plastic part to support two of the most important shafts in your mixer. This cheap plastic part will fail at some time when it's mixing cookie or bread dough. When it fails the gears and shafts jump out of position and major damage occurs. This is why it was listed on Craigslist. The previous owner wanted to get rid of it.
Kitchenaid's replacement housing is made of metal. Kinda makes you wonder...
Unless you're mechanically adept, you either need to fix it, or get rid of it. If you're not up to the task of repairing it yourself, then take it to a small appliance repair place for an estimate.
If you're looking for a new mixer, go to consumersaffairs.com and search for a make and model of the mixer you're considering and read the actual customer reviews.
Kitchenaid is not what it once was. Steer clear.
If this solution has assisted you, please rate it. Good luck! ricardok45
This is not a solution but I think you have a serious problem you might have sheared some gear teeth whent the mixer jammed and it only manifests itself under a heavy load, I would take it to a repair guy, those mixers are expensive and it would be worth it.