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Re: Dial tone at pick up
This has to be done on extension 10 or 11
Press Feature 00
Left Intercom, Left Intercom, Right Intecom
Input your extension number that you want to change
Press * *
Press the lines in desired order
Press Feature 00 to exit
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I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone?
When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work.
If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP.
If you can verify that, we can go from there.
The phone has 8 ring tones. From the idle phone, press PROGRAM and dial 99. Press the intercom or a CO line button TWICE and dial 2-8 on the keypad (1 is already default). When you're satisfied with the tone, press STORE. You have to do this for each line and the intercom you want to change and you need to do this at each phone. Pick up the handset and drop it back down to exit programming.
Guessing that you already know about SYSTEM speed dials, then the 12 buttons on the right side of your phone are the PERSONAL speed dials. When you get dial tone on the intercom, you can dial "9" and the system will either give you a dial tone, or the highest line in the system. If that is not a working line, you need to fix that first (system program 400 assigns lines in service).
Once you have that, a PF button is programmed by pressing PROGRAM, the button, and dial 9 + your number dialed the same way as if you had pressed a CO button then STORE. You can keep pressing PF buttons and programming numbers. Then press PROGRAM or pick up the handset and drop it back down to end programming.
Don't confuse the two. In most systems, the RECALL button gives you new dial tone on the line you're currently on, and the REDIAL function will dial the last number dialed or a saved number.
Since you're asking about a phone and did not list the SYSTEM, if you set has Last Number (LNR) or just redial, when you press the button, it will either try to use the last line dialed, or you may have to select an outside line and get a dial tone, then press the LNR button. It will dial out. If you press the RECALL button, it will drop your present call and give you new dial tone without having to hang up, pick up the handset, and select a line. You may actually have to press both buttons to effect a LNR sequence.
From ext 10 or 11: press feature 00 press left intercom twice press right intercom once enter extension number press ** then press the lines in the order you want them picked up (line 5, 4, 3, 2, 1 then the intercom ) press** press feature 00 to exit programming.
When the extension picks, it will pick up line 5. If 5 is busy, it will pick up line 4 , etc....
The problem is possibly the keypad on the phone. Try another phone , preferrably a standard corded phone. If you still cannot break the dial tone, then the problem is with the telephone line (phone company)