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HPPhotosmartEssential.msi unable to download

I have an Hp Photosmart C6380 All-in-one, Printer-Scanner-Copier that I bought about 2 months ago. I keep getting the message my computer can't find the file to download HPPhotosmartEssential.msi, every time I turn on my comupter. I'm unable to download this program. Is there a computer Expert here who can help me with this problum?
Thank you for your help and time in this matter,
Angel

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  • 4everas1 Apr 22, 2009

    I need a very easy way to fix this problem if possible.

    If there is one.

    I don't know alot about computers and I don't want to mess anything up by trying to fix it myself.

    I there anything simple I can do to fix this problem.

    I need someone who know a lot about computers that will help me.

    Thank you for your help,

    Angel

  • 4everas1 Apr 22, 2009

    I want to thank you for your feedback, I really don't understand how to do this.

    I appreciate you responding to post for teck help and your help. I'm not sure how to do this and, I don't want to mess up my computer worse then it is.

    I think, I need more step by step instructions. If you have time.

    Thanks for you time and help in this matter,

    Angel

  • Anonymous May 23, 2009

    that was a very basic answer, if someone had not done that by now....

    The file hpphotosmartessential.msi requested to complete installation does not appear on thr CD

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You should have received a CD with the printer. I would go into the Windows Control Panel > Add/Remove Programs and uninstall the drivers for this printer (if they were installed when you bought the printer). Next, insert the CD that came with the printer and install the necessary drivers and software. After a successful installation, you should not be promted for the "msi" file.

Posted on Apr 21, 2009

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