Question about Logitech 9311570403 Mouse

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Dead Mouse I got back from vacation and my logitech wireless mouse is dead! The green light on the bottom is on. I rebooted to no avail. The usb is functioning fine. I changed batteries, nuthin'.

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Re: Dead Mouse

You can just try to nrevive it and take more care of it if it you can revive it. What I mean is take more care of then you did. See my mouse died on 1/2/09 at 1:00. The way I found out was I went to change her cage and she was dead her name was Snow but I called her Snow Ball. So I have a questions for you well was your mouse virchuwal or real?

Posted on Jan 02, 2009

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Re: Dead Mouse

Try different USB jack. Try fresh batteries. Re-install software.

Posted on Sep 22, 2007

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3 Answers

How do I connect my Logitech wireless mouse to my computer

I use Logitech wireless mice and so does my wife. After a battery change you have to reconnect the mouse with the wireless receiver
. First push the button on the receiver, then push the button on the bottom of the mouse. It should connect and you will be ready to go. If this doesn't get the mouse working, you may have to unplug the mouse, then plug it back in the USB port, then reconnect to the receiver. Hope that helps.

Sep 30, 2014 | Logitech Cordless Mouse

1 Answer

My logitech wireless mouse is not working. the s/n is lzb34356296

1. Try putting in new batteries to the mouse.
2. Connect the mouse to the computer by pressing the button on the bottom of the mouse AND the mouse USB connector at the same time.
3. Try another mouse to see if the logitech mouse is the issue.
3a. If the other mouse works, then the logitech mouse is dead. You can usually send eWaste to a nearby computer store or general recycling center.

Apr 25, 2011 | Logitech Cordless Mouse

1 Answer

Wireless mouse is not responding. Restarted computer twice. Green light is on

Most often that is because the batteries in the mouse are dead. Change the battery. Also make sure the transmitter (the part that plugs into the computer) is in line of sight with the mouse, ie not behind something.

Feb 16, 2011 | Logitech Cordless Mouse

2 Answers

The wireless keyboard and mouse are not working.

  • Check to ensure that the wireless receiver is plugged into your computer. Press the "Connect" button on the bottom of the receiver to attempt reconnecting your mouse and keyboard to the computer. If your mouse and keyboard use Bluetooth, ensure that your computer's Bluetooth is active and detects the mouse and keyboard.
  • Check to see if the keyboard and mouse are turned on. If the power indicator lights on the keyboard and mouse are not green, press the "Power" button to turn the keyboard and mouse on.
  • Check the batteries of the mouse and keyboard. If the batteries are dead, replace them with fresh batteries and reconnect the mouse and keyboard to the computer by pressing the "Connect" button on the bottom of the wireless receiver attached to the computer. If your mouse and keyboard use rechargeable batteries, let the batteries recharge before using the device again.
  • Uninstall and reinstall your wireless keyboard and mouse drivers. Sometimes, the Logitech drivers are at fault for a bad connection. Use the Control Panel to uninstall the old drivers, then visit the Logitech website and install the latest drivers for your keyboard and mouse.
  • Search the Logitech Support Database. If your keyboard and mouse are still failing to function properly, visit the Logitech Support website and browse the support page for your product for specific solutions.

Feb 04, 2011 | Logitech Keyboards & Mice

1 Answer

My hp wireless mouse quit new battery's, reboot pc, reset mouse button, no light, seems dead "-(

HI there,

There is one sure-fire way to see if your mouse is alive. Plug its wireless receiver into a different computer and see if it works on that one. If it does, then you know that the USB port on the computer you usually use has the problem.

If it won't work on another computer then the sending unit inside the mouse, or the receiving unit you plug into the USB port is dead.

Best Regards,


Sep 14, 2010 | HP Keyboards & Mice

2 Answers

Logitech mouse is'nt working

You might try re-syncing the mouse with the wireless sender. Push the button on the sender (plugged into usb port usually) and then push the button on the bottom of the mouse.

Aug 02, 2010 | Logitech Cordless Mouse

1 Answer

Logitech wireless mouse not working

Go to logitech's website and navigate to support/drivers/downloads and look for the exact model of your mouse. You may have to temporarily use a P/S-2 mouse which would have a green connector on it in any case, it would plug into the tower or laptop at the green connection port. The purple one would be for keyboard. If can't do, then borrow someone else's pc and download the driver to a CD or flashdrive then use it to install driver.

Install the driver using the old mouse for now, then just after you give the command to reboot, pull old mouse or the P/S-2 mouse out and plug in the USB wireless device for your wireless mouse at this time. Reboot and should fix.

Your issue is either driver related or defective mouse IR no good (infrared)

I'll point you in the right direction but can't help any further without the exact model# of your w-mouse.,en

Jan 02, 2010 | Logitech Cordless Mouse

1 Answer

Where/how do I install the Logitech receiver to get the Logitech wirelless mouse and the wireless keyboard to operate. Where does the green circular mouse plug to on a Dell Vostro CPU?

most PS/2 type mouse and keyboard sockets are color-coded on the CPU's back panel.

violets are for keyboards. greens are for mice.
if it's usb type, plug it to any available USB port. it will be plug and play.

for wireless keyboard and mouse, you need to place the receiver away from any metallic objects so as to lengthen it's range and sensitivity.

Nov 15, 2009 | Logitech Cordless Mouse

1 Answer

Resetting a wireless mouse

the usb connection and the mouse should have a button both need to be pushed usually the usb connector first then the mouse, or shut down the computer then restart. let me know if this helps.

Mar 31, 2009 | Logitech Cordless Mouse

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