Question about HTC Touch Diamond Smartphone

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I can't delete any files of my phone!

Everytime i try to delte files off my phone it tells me "Access Denied! Be certain the file is not write- protected or is not currently in use."
i don't know what to do! please help? also I can't remove any programs that are installed

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  • 7 more comments 
  • carolinehear Apr 21, 2009

    well i'm trying to delete music files, pictures, etc... anything gives me the same answer ACCESS DENIED! please help?

  • carolinehear Apr 21, 2009

    yeah all my files are in the sd card

  • carolinehear Apr 21, 2009

    actually its not a removeable sd card so i dont know what to do?

  • carolinehear Apr 21, 2009

    yeah thats what I felt it was a software I downloaded made it overreact! I don't know! how do I soft reset it?

  • carolinehear Apr 21, 2009

    i soft resetred it. it didn't work my program list doesn't appear. please help?

  • carolinehear Apr 22, 2009

    yeah im going to put the files on my computer and im doing a hard
    reset. If it works thank you so much. If not i don't know what to do.

  • carolinehear Apr 22, 2009

    no problem! my brother is helping me reset it then i will tell you if it works or not! THANKS!

  • Erinc INCI
    Erinc INCI May 11, 2010

    Are these files on the storage card, like a SD Card? Did you tried to delete any files from your main memory, like notes My Documents?

  • Erinc INCI
    Erinc INCI May 11, 2010

    Which file are you exactly trying to delete? Is the file you are trying to delete or uninstall in the SD Card?


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  • 148 Answers

You can try removing your SD Card and changing the lock/unlock switch to off on the left edge of your SD Card.

Posted on Apr 21, 2009

  • 1 more comment 
  • Erinc INCI
    Erinc INCI Apr 21, 2009

    Sorry, your PDA is a HTC Touch Diamond, so I think it has a 4GB internal memory right? You can try to soft reset your device first, and see if there's any change in the problem? If it continues, you can try to delete the files using another file explorer, like Resco File Explorer or TotalCommander. If the problem continues, we should also know what was the last thing you did on the device before this problem? Maybe you installed a software or so? Hope this helps.

  • Erinc INCI
    Erinc INCI Apr 22, 2009

    You can connect your device to a PC and take a full backup of your PDA, then you can perform a hard reset. A complete tutorial for your device's Soft & Hard Reset is here: ( I also recommend you to backup all your data before installing a new software, because some softwares can conflict or windows can encounter some problems after some will be installed, I can not fully understand what happened until I know what was the last software installed. Hope this helps.

  • Erinc INCI
    Erinc INCI Apr 22, 2009

    If hard reset doesn't work, please let me know so we can think of something else.


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