Question about Lexmark X7350 All-In-One InkJet Printer

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Fails to connect during receipt of fax

It will send out faxes no problem, but it fails to connect anytime I need to receive one!! What do I do?

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You may have to decrease the transmission speed and turn off the ECM using the steps given below:

1. From the control panel, press Fax Mode.
2. Press "Menu."
3. Press "Up" or "Down" repeatedly until "Send Setup" appears.
4. Press "Select."
5. Press "Up" or "Down" repeatedly until "Max Speed" appears.
6. Press "Select."
7. Press "Up" or "Down" to select a "9600 bps."
8. Press "Select" to save the setting.
9. Press "Up" or "Down" repeatedly until "Send Setup" appears.
10. Press "Select."
11. Press "Up" or "Down" repeatedly until "Error correction" appears.
12. Press "Select."
13. Press "Up" or "Down" repeatedly until "OFF" appears.
14. Press "Select" to save the setting.

Posted on Apr 22, 2009

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2 Answers

My faxes are going through but I get error tx reports. Why is this?


because the fax is not going through as transmitted
the fax report will have OK if it was sent and received correctly
call the recipient of the fax direct and ask what the fax looks like or if they got it alright

Oct 24, 2016 | Office Equipment & Supplies

1 Answer

ECM error message


Noise in the phone line, or low signal strength during fax transmission can result in fax failures. Noise or poor signal strength can cause a partial or complete loss of fax information during transmission. When Error Correction Mode (ECM) is on, the receiving fax machine checks the fax information for errors during reception. If the receiving fax machine detects an error, the receiving fax requests that the sending fax resend the information. Resending all or part of the information can make transmission times longer, but helps improve the quality of the received fax.
If the phone line quality or signal strength is extremely poor, sending a fax can fail. Turning off ECM can improve the ability of the product to send a fax successfully when the phone line quality is poor. However, the image quality of the received fax might be poor.
If ECM must be off to send faxes successfully, have the telephone service provider check the phone line quality. For an HP Fax, turning off ECM from the control panel does not necessarily mean that fax transmission will not use ECM. Fax products use ECM as follows.
  • All faxes sent in color use ECM.
  • All faxes sent at the highest transmission speed use ECM.
  • The ECM setting affects only sent faxes, not received faxes.
Enabling or disabling Error correction mode (ECM)
  1. On the product control panel, press the Menu button (c01743394.gif ).
  2. Use the arrow buttons (c01073166.jpg ) to select Basic Fax , and then press the OK button (c01335940.jpg ).
  3. Use the arrow buttons (c01073166.jpg ) to select ECM Mode , and then press the OK button (c01335940.jpg ).
  4. Use the arrow buttons (c01073166.jpg ) to select On or Off , and then press the OK button (c01335940.jpg ) to confirm the setting.
  5. Press the Back button (c01496476.gif ) twice to return to the main screen.

Mar 06, 2014 | HEWLETT-PACKARD HP 2140 Fax

1 Answer

I have an HP 8500A printer/scanner/fax. Everything works but the fax. I can receive but I can't fax out. I get error 348, 321 & 358.


Hello and Welcome to FixYa!

Sir/Ma'am these error are basically due the Communication error of Receiving/Remote Machines. But each error shows different meaning.If during fax you receive the Error 348 then it may be because of several reasons like:-
  1. The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise,Other reasons can include power outages and other power-related problems.
  2. When The call-waiting service can cause this error or the remote user pressed the Stop key while the reception was in progress.
You can solve the Error 348 by the following
  • Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
  • Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved.
  • Try sending at a lower transmission speed.
If during fax you receive the Error 321 then it is because of:-
  1. There was a communication error with the receiving fax machine due to poor telephone line conditions.

You can solve the Error 321 by the following:-
  • Set the receiving machine to receive at a slower transmission speed
  • If the session fails after sending several pages of a large document, resend the document as several smaller documents.
  • Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

If during fax you receive the Error 358 then it is because of:-
  • The remote user pressed the Stop key, causing the session to be terminated.
  • The remote machine encountered a system problem such as no paper or a paper jam. This prevented the fax from receiving any more pages, and caused it to terminate the session prematurely.
  • The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
  • The remote machine encountered an incompatible feature causing it to terminate the session.

You can solve the Error 358 by the following:-
  • Configure the remote machine for document reception by clearing any paper jams, loading sufficient paper, and clearing any other error messages.
  • Configure the local fax machine to use a slower reception speed.
  • Enable or disable the ECM setting.

I hope this solution helps you and you have clear picture in your mind.

Let me know if you have any confusion in your mind


Sir/Ma'am, Your Rating as Five Stars for this solution and Words of appreciation as Feedback for me will be really esteemed
Thank You for taking my service

Concerned: Muhammad Uzair Team : FixYa

Dec 05, 2011 | HP Photosmart 2710 All-In-One InkJet...

1 Answer

How do I set automatic fax receipt?


If you got a satisfactory solution to the fax receipt issue, I would surely appreciate your sharing it with me. I don't think that any HP all-in-ones will give you a receipt from the recipient. I need this too.
Maybe I will reinstall Win Fax

Jun 02, 2010 | HP LaserJet 3390 All-in-One Multifunction...

1 Answer

Fax machine can send, but not receive. The line has been tested and is fine


You need to make sure that your fax machine's ability to receive an incoming fax has been enabled. Please read your manual and follow the instructions to enable receipt of faxes.

Don

Jan 29, 2010 | Brother MFC 9700 All-In-One Laser Printer

1 Answer

Error 441 seems to take all pages but receiver get aapx. 1 paragraph & the rest is blurred - same incoming


This means that an error occurred during transmission after one or more partial pages were sent. The sending machine was unable to restart the control channel connection(handshake) before sending more data. This error typically occurs when the receiving fax disconnects after receiving part of a page. It can also be caused if the receiving fax is using a fax format incompatible with the HP fax (usually during color faxing) or the line speed drops to an unacceptable level.

Solutions

Check that the phone cord is plugged in correctly and is not cut, creased or damaged.


Make sure that the phone connection terminal box is not damaged and that the cable connecting to it is not damaged.

Try the fax at a different time when telephone line conditions have improved.

Oct 08, 2009 | HP OfficeJet d145 InkJet Printer

1 Answer

Trying to set up fax to print when sending fax


Setting print times for the fax call report
You can set the all-in-one to print a fax call report after any of the following events:
● Every fax error (the factory-set default)
● Send fax error
● Receive fax error
● Every fax
● Send fax only
● Never
NOTE If you select Never, you will have no indication that a fax failed to be transmitted
unless you print a fax activity log.
To set the print times for the fax call report
Use the following steps to set when the fax call report is printed:
1. On the all-in-one control panel, press Menu.
2. Use the < or the > button to select Reports, and then press .
3. Use the < or the > button to select Fax Call report, and then press .
4. Press the > button once to select Print report, and then press .
5. Use the < or the > button to select the option for when you want the fax call reports to be printed.
6. Press to save your selection.

Sep 24, 2009 | HP LaserJet 3390 All-In-One Printer

1 Answer

Brother MFC-240 will not receive faxes...


I cant get my MFC-290 to receive incoming faxes

Sep 21, 2009 | Brother Multi-Function Center MFC-240C...

1 Answer

Q. 1 - When I try to send a fax I get an error message that says: Fax Send Report is set to Off Q. 2 - I have an 1/2 inch black line down one side of any copy I try to make.


1. Usually a "fax send report" just means that you will not receive a "receipt" or "confirmation" that the fax was successfully sent. Changing the setting to off is pretty much just saving you ink & paper. When my fax machine report is set to off, I only receive a receipt if the fax was unsuccessful. However, all fax machines are different and have a mind of their own...so your best bet it to refer to the owner's manual or call the company where it came from.

2. The only thing I can think of is maybe you need to replace the plexi-glass on the copier or do an internal wipe of the underside of the glass. Sometimes the ink can smear from underneath when faxed papers get jammed or printed.

Sep 04, 2009 | HP Office Equipment & Supplies

1 Answer

How do I fix an "error 442" on the fax part of my hp 6110 all-in-one


Per HP:

Definition

An error occurred during transmission after one or more partial pages were sent. The sending machine was unable to restart the control channel connection(handshake) before sending more data. This error typically occurs when the receiving fax disconnects after receiving part of a page. It can also be caused if the receiving fax is using a fax format incompatible with the HP fax (usually during color faxing).

Solution

Try the fax at a different time when telephone line conditions have improved.

Apr 19, 2009 | HP OfficeJet 6110 All-In-One InkJet...

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