Question about Kenmore 24032\24036 Top Load Washer

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Tub won't spin

The agitator does not work properly. when the machine is empty the agitator works fine, but when clothes are added and the machine is full the agitator does not agitate. Also, when it comes time to spin, the tub does not spin at all. the machine is making a loud noise at that time as well. is there a way to fix this? I was wondering if the machine has belts that I can replace?

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  • randl1003 Apr 21, 2009

    I pulled the couplers..they are both intact. now what?

  • randl1003 Apr 21, 2009

    I was wrong. this helped..thank you VERY much for the help!

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  • Kenmore Master
  • 3,361 Answers

Your direct drive coupling is broken. Follow the instruction in this video for repair.

Posted on Apr 21, 2009

  • steve
    steve Apr 21, 2009

    The loud noise is the motor running and not spinning. Did you remove the direct drive coupling and inspect it for cracks?

    Does it pump out water?

    Are the agitator dogs worn?

    Is the brake releasing?

    Is the lid switch making continuity?

    Is there a pause in the timer after pump out?

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Motor coupler To test the motor coupler, re-start the washer in its spin cycle. Let the machine run for a minute, and then open the lid and notice whether the tub is spinning: 

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  • If it isn't spinning--and your machine was produced by Whirlpool®--you may have a broken coupler. Many Whirlpool-made washers use a small, relatively inexpensive device called a motor coupling. This plastic-and-rubber component is mounted to the shaft of the motor on one side, and to the transmission on the other. Over time, the coupler wears out and fails. When that happens, you need to replace it completely.


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Alternatively, there could be clothes caught between the inner and outer tubs. Read the "It spins but won't pump" section of the "It won't drain" section. Also, there could be other things that cause friction on the drive train. Seek the assistance of a qualified appliance repair technician.

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