Question about Computers & Internet
I have been trying to help my aunt with her computer. I know enough to apparently cause trouble. I used crucial to do a memory scan and upgraded her HP Pavillion a1610n to 4GB. I also Installed AVG free, adaware and Norman. I used to device manager to update her drivers. The next day she noticed her speakers had no sound. I spent all day today trying to figure out why. The following is an agonizing list of all my failed attempts at solving this one:
I check all connections. I unplugged power strip and restarted.
I used headphones (installed in the out jack in the rear of the PC)to check for sound
I updated and rolled back the sound drivers
In the Run box I typed dxdiag and did tests for sound under the sound 1 and sound 2 tabs
After indicating I heard no sound saw error msg. 19
I checked the control panel....sound settings normal no mute...turned up
I went to system information and under components selected sound and saw the manufacture and drivers...Status read Okay under both. Realtek and an USB one...C-m???
I went to Hp directly and downloaded driver and did a restart. It did state however, I needed another download from windows (UAA-????).
Upon trying to get this I found it was only available for WinXP SP1, 2, and 4.....she has SP3.
I tried to type mplayer into the run box and was told the file did not exist....
I downloaded WMP 11
I really NEED to fix this for her. I wonder if some program was mistakenly removed disabling the sound???? There must be a simple solution to this short of anything drastic. Please tell me where this went wrong and exactly what I can do or who I can call to fix it. It is a challenge as I now am not in front of the system....but will be able to work at it again asap.....Very discouraged and out of answers! BTW the speakers are HP USB desktop speakers. Thanks in advance for any help provided.
For one thing, there is no Windows xp sp4. It stopped at sp3. So if you needed another download I would check again. Run a custom scan at windows update and see if it offers you any hardware updates, and if so, download and install them.
Then take a look at the following MS KB articles:
If this doesn't fix the problem, I suggest you go to Microsoft.com and search "windows xp + no sound" and work your way through the list.
Also have a look at this Vista troubleshooter for audio
(There have been vista/WMP bugs involving USB audio devices, but I haven't seen the same in xp)
Maybe check for sound at the front output jack to be sure you didn't jar something loose when installing the ram.
I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!
Posted on Apr 21, 2009
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Posted on Jan 02, 2017
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