Question about iRiver H10 MP3 Player

17 Answers

Iriver H10 "System files missing".

OK, on day when i turned on my iriver, it says "system files missing, to restore the system files, connect H10 to iriver plus." so i connect it to iriver plus and the iriver says "USB connected" but iriver plus doesnt recognise t, like it is not connected, i have tried what other soloutions were given, but the iriver doesn't appear on my computer, but it does on safetly remove hardware, i have downloaded the newest version of iriver plus and it still doean't work. i cant get it to do anything now, not even turn off with =out takinging the battery out.

Posted by on

  • 73 more comments 
  • joel87 Jan 13, 2008

    me too....help....... this iriver suck big time man... stupiddddddddd

  • Mehlaka Feb 10, 2008

    me too been thru same shit... m so sadddddddddd

  • Anonymous Mar 16, 2008

    I have the same problem.

  • noll213 Mar 24, 2008

    i have the exact same problem

  • lodimva Apr 10, 2008

    I have the exact same problem. system file is missing, computer doesent recognise it, apart from in the safely remove hardware. firmwire doesent recognise it either

  • Anonymous Apr 17, 2008

    I plug H10 to my pc. It says "new hardware found", however sometimes I am able to access it as a portable device in My Computer for about 15 seconds. Then the iriver display says "Ok to disconnect". It just wont sync properly so I can manage my music.

  • Anonymous Apr 24, 2008

    FUCKEN IRIVER CUNTS

  • queen8473 Jul 09, 2008

    I turned on my Iriver and it said system file missing. I downloaded the firmware but it tells me it can't install. it tells me to hold the select button and teh start button till the emergancy connection words come on and then teh restore wills tart uautomatically. I do this, but nothing happens. Am I doing somethign wrong? Please help me. Thans

  • brozee Jul 12, 2008

    I turn my iriver on and it tells me that the system files are missing! how do i resolve this problem?

  • Anonymous Jul 13, 2008

    i saw in my iriver there is system files missing

  • Anonymous Jul 13, 2008

    recovery of system tool

  • honeybee1234 Jul 19, 2008

    my iriver says system files missing connect to iriver plus..but what is iriver plus?

  • jazzylover1 Jul 29, 2008

    I'm having the same exact problem as stated above

  • galwaygang Aug 03, 2008

    system file missing to restore system files connect H10 to recovery tool

  • Anonymous Aug 05, 2008

    damn, i dont even know what i did to it
    it just said "system file missing to restore the sysytem files, connect h10 to recovery tool. (www.iriver.com.) and i went on it it doesnt do anything
    i dont even know here the heck the recovery tool is ...


  • Anonymous Aug 11, 2008

    yes the same problem

  • tjka Aug 13, 2008

    Files missing, can not get it to turn off without taking out the battery. Paid mega bucks three years ago and worked fine until a couple of days ago. How do I fix.

  • trentbren Aug 21, 2008

    Same problem. downloaded the iriver Firmware Updater Setup.exe, but it gave the error "Device is not supported ID = IRIVER H10_kor_um."



  • Anonymous Aug 28, 2008

    i have a problem to restore a system files in iriver h 10

  • lnh41 Aug 29, 2008

    iriver h10 all files missing

  • Anonymous Aug 30, 2008

    iriver says system files missing connect to iriver recovery tool (iriveramerica.com) the site does not even mention the h10 or a recovery tool

  • Anonymous Aug 30, 2008

    h10

  • Anonymous Aug 30, 2008

    h10 files missing can restore

  • Aftermath33 Sep 11, 2008

    Wow it seems like a **** load of people have this missing files problem, including me. They realy need to get they're **** together and stop selling **** like this.

  • gordlash Sep 11, 2008

    I have the same problem. When i turn my IRiver H10 on, I get a messag saying "System files are missing, connect to a recovery tool." contact me at shishkanavababba@yahoo.com or shishkanavababba@hotmail.com

  • Anonymous Sep 16, 2008

    "System files missing". problem

  • Maxims Sep 21, 2008

    gfhdf

  • gema_rmz1 Sep 25, 2008

    the same as him



  • Anonymous Sep 25, 2008

    I want restorethe systeme files and connect h10 to recorvery tool

  • Anonymous Sep 25, 2008

    I want restore the systeme files and connect h10 to recorvery tool but i don't have email please

  • Embem Sep 29, 2008

    Okay, as i have found out so far, lots of people have this problem and there is no solution except to get a new hard-drive or buy a new one. but i have email iriver again with a link to this page and i will see if i get a reply. because this is just unacceptable.

  • Anonymous Sep 29, 2008

    Same problem, files missing, can;t do anything with it.

  • Anonymous Oct 15, 2008

    mine did the same... u cant do anything... i had to send mine iriver back to the manufactures and thankfully it was still under warrenty and they did it at no charge... got it back about a month later but the sad thing was that i lost all my music and the side buttons stopped working.

  • Anonymous Oct 20, 2008

    When I turn my H10 on there is a message saying system files missing

  • renhiscuba Oct 24, 2008

    I have turn on my iriver H10 and I found a message saying, 'System Files Missing .......'. I am very disappointed. I will appreciate if someone can help me to find a solution for it.

  • murtazaemmi Oct 30, 2008

    i have the same problem when i open my h10 then system files missing notification appears

  • murtazaemmi Oct 30, 2008

    dfgdf

  • Anonymous Nov 10, 2008

    same me

  • noize23 Nov 12, 2008

    I had the same problem, but was able to correct it using the advice from

    Heracles83 Also, make sure your player is in UMS mode before attempting to format it.
    http://iriverinc.com/support/mtpupdate/.

  • ahlan19 Nov 27, 2008

    when turning on the iRiver H10 MP3 player (6 GB) a "System files missing" message is shown.

  • Anonymous Nov 28, 2008

    one day i plugged my iriver i to a computer using my USB cabled .

    and after it was done i unplugged it ,and after i turned on the screen displayed this -

    to restore the system fiels, connect H10 to iriver plus.

    how can i fix my iriver so i can use it a gen ?

    one day i plugged my iriver i to a computer using my USB cabled .

    and after it was done i unplugged it ,and after i turned on the screen displayed this -

    to restore the system files, connect H10 to iriver plus.

    how can i fix my iriver so i can use it a gen ?

  • Anonymous Nov 29, 2008

    one day i plugged my iriver i to a computer using my USB cable .

    and after it was done i unplugged it ,and after i turned on the screen displayed this -

    to restore the system files, connect H10 to iriver plus.

    how can i fix my iriver so i can use it a gen ?

    one day i plugged my iriver i to a computer using my USB cabled .

    and after it was done i unplugged it ,and after i turned on the screen displayed this -

    to restore the system files, connect H10 to iriver plus.

    how can i fix my iriver so i can use it a gen ?

  • Anonymous Dec 02, 2008

    Same problem here . .so i backup the files and deleted everything.. now it is just an expensive 5GB flash memory card..but i want to use the device as it should be used



  • Anonymous Dec 03, 2008

    same problem

    =(



    firmware update doesnt help

  • cgull Dec 14, 2008

    I have the same drama...but I have had this player for over 3 years without any real problems.

    I wont be buying iriver again.


  • Anonymous Jan 21, 2009

    i also have a completely useless iriver, it says the same thing "system files missing" and says use recovery tool at iriveramerica.com. as far as i can tell there is no recovery tool on the website, so if anyone could help i would be very appreciative.

  • Talobs Feb 10, 2009

    I have not safely removed my H10 and got its system files missing. Message shown when connected to PC: Do not Disconnect. ( signaling ). Message appear when taken off from PC and switched on :System files missing, To restore the system files, connect 10 tp iriver plus

  • Anonymous Feb 17, 2009

    ...never ever iriver...:(

  • Anonymous Feb 18, 2009

    Embem's "iriver H10 "System files missing

  • Anonymous Feb 21, 2009

    system files missing

  • narendrakhi Mar 02, 2009

    on day when i turned on my iriver, it says "system files missing, to restore the system files, connect H10 to iriver plus." so i connect it to iriver plus and the iriver says "USB connected" but iriver plus doesnt recognise t, like it is not connected, i have tried what other soloutions were given, but the iriver doesn't appear on my computer, but it does on safetly remove hardware, i have downloaded the newest version of iriver plus and it still doean't work. i cant get it to do anything now, not even turn off with =out takinging the battery out.

  • me59 Mar 02, 2009

    So many ignorant and iliterate peopel here.... If you were able to recover your H10 by using MTP updater that's fine, but your post doesn't belong here. Original poster as well as some others including me, can NOT connect in UMS mode... get it?? So we're all stupid not to know how to press and hold "o" and "Power" buttons at the same time?? Whoooa...
    Tell me what to do when not connecting in UMS mode after 20 or so retries.
    Thanks to people who offer legimate solution to real problem
    M

  • Anonymous Mar 03, 2009

    I encountered the same problem with this ***. But how can I do now? Where can I download the iriver plus?

  • Anonymous Mar 03, 2009

    i had experience that problem too, but if you wouldn't mind..try to change the operating system of the iriver..change it to rockbox, it works.

  • Anonymous Mar 04, 2009

    hello, I have the same problem with H10 iriver as described above : system files missing

  • Anonymous Mar 06, 2009

    it says when i turned to restore the systym files connect h10 to recovery tool

  • omairalam921 Mar 10, 2009

    same problem!!!!!!!! system file missing :(

  • omairalam921 Mar 10, 2009

    is there n e one gonna help me !!!! :( dis product is really very cheap never ever gonna buy this product!!!!!! same probie :| system file missing :/

  • Anonymous Mar 15, 2009

    **** ipod h10

    i hit it

  • Anonymous Mar 26, 2009

    This is ridiculous. I called Iriver and they said the only thing for me to do would be to pay them 100.00 for them to fix it. But, I am going to try the idea the was already posted, hopefully it will work.

  • Embem Apr 08, 2009

    okay,seeing as so many people have this same problem, anyone who has tried anything, whether it worked or not, if they would be able to post what they did and the result,that would be very helpful to everyone else.
    thanks heaps, Embem


  • Bambi97 Apr 08, 2009

    When i turned my MP3 iriver H10 on it said "System Files MIssing To restore the system files, connect H10 to recovery tool." and i dont know what a recovery tool is and its a new mp3 from this guy on ebay cause he owed me a new one because the one i got from him was faulty!!! AND i dont know what to do can you please help?????


  • Anonymous Apr 09, 2009

    I have a message: To restore the system files, connect H10 to iriver plus.



    Thank you,



    I would like repare this trouble

  • theorokz Apr 11, 2009

    when i switch on my irive H10 it says that the system file is missing

  • Anonymous Apr 11, 2009

    i have the same problem if anybody knows how to fix it please help



  • rashmi2303 Apr 17, 2009

    Whenever I am turning on my MP3 Player it is displaying this message :



    System FIles Missing

    *************************************

    To restore the system files, connect H10 to recovery tool. (www.iriver.com)

  • Anonymous Apr 22, 2009

    For a long time, my iRiver displayed a "System Initializing" message on startup. Now, since i disconnected the battery and let it sit for a couple of months, i get "System Files Missing. To recover system files visit iRiver.com. (or something along those lines.)

    When i visit iRiver.com, there is NOTHING there about H10s or "recovery" for them. All they're trying to do is sell NEW iRiver stuff.

    WHY ON EARTH would i buy anything else from these people?????

  • Anonymous Apr 26, 2009

    My iriver says that system files are missing and need to be restored from www.iriveramerica.com, however, when I connect my iriver H10 (20gb) to my computer via usb 2.0, it's not recognized by my computer in regular mode, or UMS mode. 


  • patchyman May 07, 2009

    Same problem. System files missing. The only links to the recovery tool are old and will not open after you download them. I had a spare H10 that quit working awhile back. I took the hard drive out of that one and put it in the other but I get the same message. "system files missing" My computer will not recognize the H10.

  • Anonymous May 14, 2009

    when i start my iriver h10 ipod it says that systam files ar missing to restore connect to iriver h10 plus

  • Anonymous May 18, 2009

    it make this noise at the beggining...maybe i should take it to a repare guy and finifhed it

  • Anonymous May 21, 2009

    same

  • Anonymous May 21, 2009

    O.K. so I've tried the solution posted by Heracle 83 and am having the same issues as Me59 - when pressing the o and the start button at the same time, I do get the UMS mode message, but it flashes very quickly at the top of the screen, disappears and that stupid "System Files Missing" message reappears...I've tried about 10 times and NOTHING!!! I'm ready for the Hammer Fix It!! Has anyone found a solution yet? Or do we converge on iRiver demanding a new product or our money back to buy a new product, jeez!

  • ashboy786
    ashboy786 Aug 27, 2012

    how do i restore my iriver to opoen up again

  • Zosia Cichowska
    Zosia Cichowska Dec 05, 2013

    I downloaded this update, but I can't connect my iriver in UMS. It's terrible! I reseted it milion times, but it doesn't work :C

×

Ad

17 Answers

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Okay, my IRiver broke with the same kind of problems but I've managed to fix it!

First off i connected the IRiver to the pc, and whilst it was connecting, pressed the 'select' button (the one on the front with the circle on it) to force it to connect.

Next i right clicked on it and selected format to wipe everything off it (just to make sure it was blank).

Next, go to www.iriver.com and on the left hand side click Support->Download and click on H10 in the product box. On that page should be a file to download called "[MTP]H10 5G/5G Pure/6G Firmware Upgrader/Recovery Tool(US & EU only)". The download icon is just underneath the title of it, so download, unpack using winrar ot winzip etc, then double click and follow the instructions.

It wiped the songs off, but i have an IRiver that works! Its an awful product in my opinion, but better to have it working than not. Can't guarentee that it'll work for everyone but it fixed mine first time.

Hope it helps!

Posted on Oct 20, 2008

  • pritter Nov 12, 2010

    This worked great,thank you.

  • Zosia Cichowska
    Zosia Cichowska Dec 05, 2013

    I downloaded this update, but I can't connect my iriver in UMS. I reseted it, but it doesn't work.

×

Ad
  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

The simple fix for this problem is to take your iriver and smash it with a hammer. Obviously iriver has no idea how to fix this and are scamming a sht load of people out of money. So, just smash it with a hammer and mail the pieces back to iriver and ask, Can you fix that? I already mailed mine and have yet to hear back. Maybe if they get enough of these crappy smashed irivers back they will dedicate a little more time to fixing them before we go and smash them with some hammers.

Good Luck,
Aftermath33

Posted on Oct 22, 2008

Ad
  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Http://iriverinc.com/support/mtpupdate/

pls follow these instructions...

Posted on Jan 25, 2009

  • andersonjose Jan 25, 2009

    that should fix it....

  • andersonjose Jan 25, 2009

    remember reset your iriver and hold the ON button and the SELECT button simutaneously....to get it to usb mode

×

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I agree with Heracles83's approach (thank you, it finally worked for me!). However I would like to add something.

I own the H10 20GB model.
I tried the above approach a dozen times, but could not get the format to complete, until I noticed a little blurb from the iriver USA site concerning updating the firmware. http://iriverinc.com/support/mtpupdate/

The player must be in UMS mode in order to update the firmware and, as I finally figured out, to format the drive as well.
The above link will explain how to connect the H10 to your PC via UMS mode.
I was able to format on the first try after that, and the updater worked immediately.




Posted on Nov 12, 2008

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I can get on my iriver because it saids system fies missing and i cant do nothing. so can u please fites my iriver. thank you shelby bourgeois

Posted on Oct 10, 2008

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

The best solution is to buy by a new player, not iriver

Posted on Oct 10, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

How can i find iriver plus? or something that i can download iriver... and teach me how to restore it..
Green_g10@yahoo.com

Posted on Feb 07, 2010

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I thnk Heracles83's soluton is because his irriver's system files is really corrupted. But it doesn't work on thoese with Irriver's hdd problem...

ctgiok

Posted on Oct 24, 2008

  • ctgiok Oct 24, 2008

    I think Heracles83's solution is only workable for those REALLY have system files missing problem, whereby those like me with hdd spoil problem, this solution is not workable.

×

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 17 Answers

Hey that either means that you have a bad HD in your player Sadly a common problem.Or your player was formated wrong Step 1. Go to iriver.com download the firmware updater/repair tool. Then install and run the tool using their directions {may take a few tries}. Then if still no dice. turn on the player and hold it up to your ear if you hear a LOUD click click click before the system files missing junk then you have a 90% chance of a bad Hard drive Email me at jestertwister@hotmail.com for More help or to find out how to fix it.
Mike

Posted on Feb 13, 2008

  • jokerjedi Mar 24, 2008

    You can get a hard drive for this player on ebay for about $30 they are not hard to replace but you do NEED a number 5 torx bit

×

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

My ipod same proble show on screen "system file missing connect the h10 plus".

So pls. short out this proble and give me solution.

Posted on Sep 21, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

There is no solution!!

Posted on Sep 27, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I want to the system iriver my system is missing

Posted on Apr 18, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

Tengo Un Iriver 10, y quiero que me ayuden ya que no he podido Resetearlo y cuando lo prendo se queda con la palabra wait y no puedo escuchar mis canciones.

Donde puedo enviarlo para que me lo arreglen

Gracias.

Posted on Nov 13, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I have the same problem.. when i turn my iriver on its saying system files missing

Posted on Oct 26, 2008

Download new firm and install it man it will work for sure

Posted on Oct 21, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Http://iriverinc.com/support/mtpupdate/

Posted on Jan 17, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I turned im i river on and it says restore system missing files

Posted on Dec 10, 2008

2 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE:

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

  • 1 Answer

SOURCE: iriver h 10 mp3

OK, one day i turned on mu iriver and it's say's "system file missing to restore the system files connect to H10 to iriver and i dont know how to connect it.The other proplem when playing the music it's like a scratch CD i dont know how to fix it.

Posted on Oct 09, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

System files were missing


plz tell me how i can restore iriver h10 4gb i can on my mp3 plyer then i read screen he tell me system files missing u can restore but how i can restore plz tell me?

Mar 19, 2010 | iRiver H10 MP3 Player

1 Answer

I reformatted my iriver player, and now it shows system error. what should i do?


Sir/ madam
good day.
me i ask regarding my iriver H10
the problem is system files missing
how to restore the system files connect H10 to iriver plus?
thank u?

Feb 19, 2010 | iRiver H10 MP3 Player

4 Answers

Iriver h 10 mp3


OK, one day i turned on mu iriver and it's say's "system file missing to restore the system files connect to H10 to iriver and i dont know how to connect it.The other proplem when playing the music it's like a scratch CD i dont know how to fix it.

Sep 25, 2008 | iRiver H10 MP3 Player

1 Answer

Iriver, H10 , system files missing


iRiver H10 - Missing System Files
You must be connected to the internet for this to work: 1.Download the MTP Firm Updater Utility from iriver website - iriverinc.com/support (Audio Jukebox --> H10) 2. Unzip file, run .exe file, go thorugh wizard (if you are not in mass storage mode, it will give you instructions on the wizard on how to change this) 3. Select Recovery 4. Finish going through wizard 5. disconnect iRiver from computer, and wait for it to update - your player should be good.
If the problem happens again, then uninstall Windows Media Player 11 from your computer and rollback to Windows Media Player 10 (you will NOT lose any songs by doing so).
Good luck!
-Tha Mp3 Doctor

Sep 16, 2008 | iRiver H10 MP3 Player

1 Answer

IRiver H10 - System files missing


please, my new iriver h10 is not open. it will say "System files missing"

Aug 03, 2008 | iRiver H10 MP3 Player

3 Answers

I need to restore the system files for my H10 Iriver MP3 player


go to www.iriver.com people - what the f--- do you think it means?

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

May 04, 2008 | iRiver H10 MP3 Player

1 Answer

IRiver H10-


What you need to do is set it on "Disk Mode" and check the firmware. Most problems like this occur due to missing or added files on to your firmware files. This corrupts the entire system, causing it to have strange malfunctions like yours.

don't panic!

bananaboy101

Dec 12, 2007 | iRiver H10 MP3 Player

1 Answer

Iriver h10


Get recovery tool from iRiver website

Sep 06, 2007 | iRiver H10 MP3 Player

3 Answers

System files missing


Reacquire firmware from iRiver website

Nov 13, 2006 | iRiver H10 MP3 Player

Not finding what you are looking for?
iRiver H10 MP3 Player Logo

13,603 people viewed this question

Ask a Question

Usually answered in minutes!

Top iRiver Audio Players & Recorders Experts

Steven Wander
Steven Wander

Level 3 Expert

594 Answers

Peter Dragonetti

Level 3 Expert

798 Answers

Shawn DuRee

Level 3 Expert

356 Answers

Are you an iRiver Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...