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Paper jam in Gestetner DSm645 in the area of "A". There is no visible paper that we can get to.

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  • jill608 Apr 21, 2009

    We got the "tiny" piece of paper! Thank you



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To start cut power by unplugging power cord or tripping circuit breaker, wait ten minutes and see if this clears the error.

If that did not work, open the Duplex unit , and open the blue lever marked A2 in there, check for any tiny piece of paper that can trigger the misfeed error.

If no paper in there, then locate a blue knob marked A1, open in there and check there.

If still nothing , then open the bypass Tray and check for misfed paper.

You find the whole procedure with pictures here, pass the mouse arrow on blue words on website to see pictures.


Posted on Apr 21, 2009


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Welcome to FixYa!

If the first symbol on the top is constantly blinking as shown in the picture below, It means that a paper or a foreign object has jammed your printer.


Jam can occur in 3 areas. Please refer to the image below.
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To clear the jam, turn the printer off and disconnect the power cord. Be careful not to tear the paper in case of a paper jam. If a small piece of paper remains in the printer, it could cause additional paper jam.

Let's clear out the Internal Areas first. Push the button to open the print-cartridge door, and then remove the print cartridge. To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper. Please refer to the image below.

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If no paper was jammed inside the print-cartridge door, open the Output Bin or the back door
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Next, let's take a look at the Input Tray. (We have already taken out the print cartridge.)
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If no jammed paper is or foreign object is visible, open Tray 2 and see if a paper is visible. Again remove it slowly with both hands. Please refer to the image below.
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If no jammed paper is visible in the second tray area, pull down the upper media guide (we have already taken out the print cartridge). With both hands, grasp the jammed paper and slowly pull it out of the printer. Please refer to the image below.
Close the upper media guide and return back the print cartridge. Please refer to the image below.

These steps should clear out any jams that you are experiencing.
Connect back the power cord again and turn on your printer. You should be able to print now.

Thanks for using FixYa. Keep me posted.

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