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Starts up but shows no icons only background pic so I can't proceed. If I start up with the other user icon then I can use computer. Did System Restore, did not help.

Dell Insperon 9300. Starts up but shows no icons only background pic. If I shut down and switch to other user then it works (slow). Did system retore and did not help.

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  • breezysun Apr 21, 2009

    McAfee and it's been about a month.

  • lee3288 May 10, 2009

    i have the same problem but my screen is completely blank. no icons, no start menu nothing... please help!!! i have 2 presentations i need for tomorrow! :(

  • Dick
    Dick May 11, 2010

    Boot into Safe mode and run your virus scanner.

  • charles raynor May 11, 2010

    Once you get rid of your virus, here is a little trick for you....

    After the computer is completely booted up, press ctrl+alt+del. This should bring up your task manager. When it is up, click on file in the upper right corner, then click on new task in the drop-down that shows. In the run box that pops open, type explorer.exe and click ok.

  • Dick
    Dick May 11, 2010

    What anti-virus program do you use and when did you scan last?



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Well my friend it sounds as though we need a little clean up of your computer. Anything we clean out -you do NOT need. It is in stalled elsewhere. What we will clean out are only duplicates (clutter). If you have never done this it will take some we go...START->PROGRAMS->ACCESSORIES->SYSTEM TOOLS->DISC CLEAN when that box opens up put a check in every box. Then click OK..then a warning comes on and says are you sure...say yes. (it seems to always indicate that you don't need to do it at this it anyway)
Then the machine will do its thing...when that is done follow the same route back to Disc clean up only this time click on Disc Defragmenter and click on the word DEFRAGMENT and sit back and again will take some time pending on when or if ever you did it last. (Run this procedure once a week and it will take 30 seconds to do)
You'll love your machine again...good luck

Posted on Apr 25, 2009


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the icons and the bar(task bar) at the bottom of the screen are enabled by the explorer.exe file

it starts automatically but in your case it is not starting

to start it when your computer starts and comes at the desktop, press alt+ctrl+delete button at the same time to bring up the task manager

when you do this a task manager shows up in a window

in task manager window click on file, it will be located on the top left portion on task manager

now click on "new task(run)"

this opens another window, in that window type
without the quotes "" and press enter
this will bring you icons and task bar at the bottom of the screen

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Task manager will come up.

Then click File, New Task.

Then type explorer.exe

This will load the things that you're missing. These things are probably missing because you have a virus. Make sure you do a scan.

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