When I turn on my computer in the morning, often times my scanner is trying to copy even though I was not in the middle of trying this when I shut it down. How do I find out why & stop it?
Comments:
Apr 21, 2009
- I've been here for a year and a half and this has only started happening in the past couple months. It opens the scanner toolbox and pops open the dialog box where you choose resolution, locations, etc. It also gives an error message, but I didn't write it down - I will next time. Shouldn't it tell me something about running a self test?
Apr 21, 2009
- I appreciate the help, and I will write down the code next time it happens and come back with that.
In the future, would you please pass along your assistance with out the attitude!Apr 21, 2009
- Thank you.Apr 22, 2009
- I understand completely - I apologize for not including all the necessary information at the beginning. As soon as this issue happens again I will report the error code. However, it does not happen every day. It did not happen today, and I am beginning to suspect it has something to do with the weekly scan/update my symantec does every Monday night. I promise - as soon as it happens again I will come back here with the error code.
Thank you for taking time to try to help me. I suspect I will be back next Tuesday with more information. Apr 28, 2009
- Ok, as suspected, I am back today with a little additional information. I did a test last week Thursday & left my computer on over night. When I came in on Friday the CanoScan tool box was open, but nothing else. No indication of it trying to scan or anything like that.
Last night I left it on so Symantec could do it's scan. When I came in this morning, the CanoScan tool box was open, it appeared as though it was trying to scan a photo, and this was the message on the screen:
"Specify the program where the scanned image is transferred"
It had changed the location of the scanned image back to what I assume is the default location.
I hope I have given you enough info to understand what I am talking about - please let me know if I can provide additional information that might be helpful.
Apr 29, 2009
- Thanks. I will try leaving my computer on a few more nights this week to see if it is only in conjunction with the Symantec scan or not.
Apr 30, 2009
- Well, I left my computer on last night - when I came in this morning I found the CanoScan Tool Box open and the following 2 dialog boxes open:
Scanning of page 1 is finished
If you want to scan another page, place the sheet and click Next
Click Finish to exit.
I clicked finish to see what the scan was...it came up a blank sheet.
The other dialog box that was open was this:
it said ScanGear at the top & gave this message:
Scanner driver is running. Cannot go on stand by/Hibernate
I hope this helps.Apr 30, 2009
- I used to work in a church and our office building was a former funeral home. Our computers were always doing strange things and we referred to "the ghosts" and the need for an exorcism on a regular basis. Perhaps one of these ghosts has followed me (haha)
Please feel free to fire off any specific questions that might help us get to the bottom of this. Also if I can check settings on different applications or the computer itself I would be happy to...I just don't know what else to check.
Could it be a sign that the scanner is on the fritz/dying? I have had a few instances when in the middle of the day I press the scan button on the scanner & nothing happens - I check all the cords, unplug & replug it to the computer and I end up having to reboot my computer in order to get the scanner to work. This has not happened many times yet, and it just started in recent months. I have not noticed any correlation to anything yet with this.
I can not think of anything else the might relate to this. I can try to see if this happens only when I use my scanner during the day - but I use it almost every day so I am not sure how noteworthy that will be.
I have checked my computer for viruses several times and it always comes up clean. HoweverI am not fully convinced. I get far too many failed e-mail messages about messages I never sent. Everyone I talk to & everything I read says these are merely spam made to look like they originated at my computer - I am skeptical.May 01, 2009
- Well, here are today's dialog boxes after leaving my computer on last night:
ScanGear
Cannot communicate with scanner
Cable may be disconnecred or scanner may be turned off
Check status
Scanner driver will be closed
CanoScan ToolBox
Unable to open TWAIN source
Please check connection
Then re-start toolbox
Also the COPY dialog box was open.
I did use the scanner yesterday.
May 01, 2009
- OK- I hit cancel on the Copy dialog box. BUT - all of the above boxes just popped open again. I hit cancel again - we'll see what happens.May 01, 2009
- These same boxes are popping open on average every 5 minutes. I have checked all cables & all are plugged in. There is no on/off switch that I can find on the scanner.May 04, 2009
- I don't mean to be a ditz, but I have not been able to locate a power switch.
Thank you for your help! Perhaps it is time to get a new scanner.
Expert
