Question about Motorola Mobility RAZR V3

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Frozen buttons except red end call button

All of a sudden all of the buttons froze except the end call button. can answer calls only if I flip open the phone. no water exposure. please help. its like the keys are locked?

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  • 8 more comments 
  • justin1x Nov 11, 2007

    same as described above

  • mario9 Nov 11, 2007

    everything works on my text messaging for about 30 seconds than all of a sudden everything freezes except for the red end call button

  • Anonymous Nov 11, 2007

    I can only answer by opening the phone also.

  • nursetheresa Nov 19, 2007

    I have had my phone for two weeks and the keys just locked up. I can do nothing with the phone. If it is closed and rings , I can answer the call. Until the phone changed the ring tone silent. HELP

  • espano Dec 25, 2007

    all keys locked up only button working its off button

  • lisatfrye Dec 26, 2007

    Identical problem. My grandson put chocolate in his pocket with the phone... I am concerned about taking the phone apart myself. Any idea on the cost for a professional to repair?

  • matthew82 Dec 26, 2007

    All buttons have quit working but red off button

  • Anonymous Dec 26, 2007

    the phone was wet but still turns on but only the red button works

  • Cora_bell May 30, 2008

    All of my buttons are frozen except the end call button. please help!

  • dirtydeeds83 Nov 24, 2008

    Same as "Guest" on 12/26/07!



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This is a common problem, it has to do with the keypad flex. either the connector on the top part of your phone is unpluged or your flex is damaged. Open the top of the phone where the screen is at (4 torx screws) genlty remove the cover. you will see two connectors, one that goes to the camera, the other is the one you want. genlty pry it off upwards, I would also clean it with some IPA (rubbing alcohol) and a brush, re-connect it pushing down firmly, you will fill it when it connects. if it doesnt work, you can purchase a new flex, if you need repair help, let me know I can try to repair

Posted on Nov 22, 2007


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