Question about HP DeskJet 3940 InkJet Photo Printer

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Printer won't print

I'm trying to print a word document and there is a strange job in the printer que that I can't get rid of. It says "SerialJobNumber". When I try and cancel the job, it says it is deleting, but never does. When I reboot the computer, the job is still there, but it's status is "printing". There is no file size associated with the job.

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Re: printer won't print

Switch of the printer first remove the usb cable from the printer and uninstall the printer driver nad remove printer from device manager also. to go to the device manager do these steps first right click on my computer and then go to properties and the click on hardware tab and then click on device manager and go to universal serial bus controllers just click on + tab it will expand and it will show the list of connected hardware select usb printing support and right click on and uninstall then restart you system. after coplete boot run the driver software and connect the usb cable when it will prompt you and switch on the printer. it will install your printer

Posted on Sep 22, 2007

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Documents in printer que, but does not print


If a print job get hung up in the print que it may stop and not be able to be deleted, this will also block other print jobs from printing. Here is a link to an article that shows how to clear the print que and purge the stuck print jobs so printing can resume. I hope it helps.

Dec 10, 2012 | Sharp Mx-2310u Color Copy/print/scan

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Only prints first job - can't delete from que

Please try this approach instead:

1. Browse to Start -> Run... and type in NET STOP SPOOLER (this will stop the print spooler service)

2. Browse to your windows\system32\spool\PRINTERS\ folder. You should see files there ending in .SPL and .SHD created around the time you tried to print - delete these files.

3. Browse to Start -> Run... and type in NET START SPOOLER (this will restart the print spooler service)

4. Double click the printer icon in the lower-right corner of your taskbar to examine your print job queue and browse to View -> Refresh.

I hope this information has been helpful.

Dec 20, 2011 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Won't print it always says document in queue

This sometimes happens if a print job freezes before, or during the print. I would suggest two things. Open up your print que, which you should be able to access from the bottom right hand side of your screen in your task bar. Right click, and open print que. If there is a print job in the que that says printing, try to right click on the job and cancel it. If this does not work and you have not done so already, restart your computer and your printer! Go back into the que if you have to and if the job is still there, right click and cancel job again. Then, retry printing a something different from your printer. This should solve your problem.

Sep 20, 2011 | Canon Pixma MX420 All-In-One Printer

1 Answer

I have an HP printer. There is a full page photo that will not print. When I try to cancel the job is states deleting but does not delete. It deletes other added print jobs but not that one which is...

You have to clear out all documents one by one in the print que before you can delete the one causing the trouble. On the bottom right side of your pc screen, find the picture of the printer and right click with your mouse on it. Open your print que and right click on each document and choose "delete" until therer are none left in the print que. If this does not clear that last document, then unplug your usb cord that connects the printer to your pc and wait a few moments, and then plug it back in. This should clear it out.

Sep 08, 2010 | HP Officejet J4680 InkJet Printer

2 Answers

Dell 948 printer will not delete a document

try putting a sheet of paper on the printer and hit the print button..

Aug 11, 2009 | Dell 948 All-In-One InkJet Printer

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I attempted to print a 25 page document, with reverse pages. Only 9 pages printed. I cannot print anything now. and the message on the printer reads, DATA REMAINING. I have pushed every button...

It seems the printer buffer memory has overflowed. Cancel the print from the print Que and switch off the printer. Give your PC a reboot too. Now switch on the printer and make sure that there is no document in the print Que. If its still there, disconnect the printer and delete the pending job, i.e. print Que. After the printer shows it ready for printing do not release the entire document for printing at one go. Breakup the print job in 3 parts and for each part manually enter the page numbers and then give the print command. Repeat this till the entire lot is over..........................sodeep

Apr 14, 2009 | Brother Printers & Copiers

1 Answer

I was in the process of printing some pictures when it stopped and only printed half of a picture. I checked the stauess of the printer and it said there was an error. I tried to cancel/delete the printing...

If the job is hung in the print que, and it will not delete, turn the printer off, then shut down the system. Turn the printer back on, and re-start the computer. This should clear the data spool that you were not able to delete.

Nov 20, 2008 | HP Printers & Copiers

1 Answer

Can not clear the print que

Follow these steps to resolve the issue. Step one: Delete the print queue Open Print Setup Utility located in the Application/Utilities folder. Double-click your printer in the printer list to open the print queue. Click the Stop Jobs icon. Click to select the document, and then click the Delete icon. Repeat the steps for all the jobs in the print queue. When the print queue is empty, click the Start Jobs icon. A message appears: No Jobs Printing . This indicates that the queue is clear. When you have cleared the queue, retry your print job. If the procedure has not resolved the issue, repeat steps 3 and 4. If the issue still persists, continue to the next step. Step two: Remove the printer from the list Open Print Setup Utility , located in the Application/Utilities folder. Click to select the Photosmart icon. Click the red X to delete the printer from your system. Close all open windows, and restart your computer. Step three: Add the printer to the list Open Print Setup Utility located in the Application/Utilities folder. Click Add . Select the printer that you want to add, and click the Add button. After a few seconds, your printer appears in the printer list, and your printer is ready to print.

Sep 13, 2007 | HP PSC 1410v All-in-One Printer

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