Question about Smartlink All 56K Modems: V.92 PCI Chipset S/W Modem (MODOE5604)

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My modem cant work

Hey, I'm Dedit. I have problem with my modem card. I have install it correctly but it cant work. When I dial, appear message ''Error 633: The port are using by another application. Terminate application that using this port.'' I have check it but I cant solve this problem. Would you like to help me? Please.. Thanks Before...

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  • s0leh Apr 23, 2009

    I have the same problem with my modem card, when i dial up get out message error 633, then I try this problem solving from you, but I can't found Telephone ini file, and Tapiini.exe can't run. thanks


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633 - The port is already in use or is not configured for Remote Access dialout

This error can occur if:

The modem is actually in use - make sure you don't have other applications that are using the modem. Applications that can use the modem include fax software, terminal software (like HyperTerminal), as well as voice software including software that can make your modem an answering machine or speakerphone.

One way of seeing all running applications is to press CTRL+ALT+DEL and look at the Task List or Task Manager. This will display the actual program names - it may be difficult to pinpoint which, if any, programs are accessing the modem. Terminating tasks are about the only way - however, if you terminate certain tasks, your system may crash or become unstable.

The telephone.ini file is missing or damaged - If the telephone.ini file is missing or damaged, you can create a new one by running Tapiini.exe - this file is in the \windows\system folder. Before you run this, rename the telephone.ini file and reboot your PC if it already exists. Then, run the tapiini.exe file. This program will run very quickly and may not appear to do anything. You can verify the program created the telephone.ini file by searching for it.

The telephone.ini file is a Microsoft Windows file that stores settings for all TAPI-enabled applications including DUNS.

Make sure the modem named in the DUNS entry matches the name of your installed modem - You can check the name of your modem in ControlPanel->Modems.

Windows 95/98 - Can occur if the Unimodem TAPI file (unimdm.tsp) is missing or damaged. See MS KB Q150619

Windows XP - Can occur if another device's driver has a conflict with the modem driver. MS KB 324760 indicates this can occur with older Palm Desktop HotSynch Software.

Posted on Apr 21, 2009

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First, try testing the modem's ability to detect dial tone and to dial by using HyperTerminal with the direct to COM port connect method - see Using HyperTerminal. If you give your modem an AT&FX1 command, and then a dial command, dial-tone detection will be disabled; if you still do not get dial tone, the modem may not be installed correctly (especially if it is a PCI or soft-modem); or the cable from the modem to the phone-line jack may be bad or installed in the wrong connector on the modem - try another line cord, and make sure you are plugged in to the LINE - not phone - jack on the modem. Plug a regular phone into the phone jack on the modem and make sure it has dial tone. The modem may also be defective. Many new modems come with an electronic circuit instead of the traditional electro-mechanical relay used to take the modem off-hook. Some of these designs are proving less reliable; often, they will be 'stuck' in the off-hook position, so unplugging, the plugging in the phone cord may give dial-tone. If this is the case, the modem needs repair or replacement.
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For Embarq telephone service customers, this error can indicate that you have a message waiting in your voicemail. Embarq changes the dial-tone sound to a "fast" busy signal when a new message is present in your voicemail box. This "fast" busy signal can confuse the modem into thinking there is no-dial tone present on the line.

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1 Answer

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The most common reason for this message is when a dial-up modem is accessing the Internet on the same phone line. Just as two phone calls cannot come in at the same time, two devices cannot use the phone line at the same time.

f a broadband modem (such as DSL or ISDN) is on the same phone line and the message appears all the time, please contact your Internet provider for assistance. Even if a dial tone is present when listening to the phone line, the HP product may detect the broadband data connection at the higher line frequencies. Broadband modems must have a line filter installed to work correctly. Contact the telephone company for assistance. Please follow the directions below to verify functionality.
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  2. Disconnect the phone cable from the back of the HP product and the message should clear. If the message does not clear, unplug the power cable from the back of the unit, wait 15 seconds, and then plug in the power cable. If the message persists, see the "Problem still exists" section below.
  3. Disconnect the phone cable from the HP product and connect it to a single line phone. Pick up the handset and listen for a dial tone. If no dial tone is present, replace the phone cable. If a dial tone is still not present, a problem exists with the phone system. Continue with the steps below if a dial tone is present.
  4. Plug the phone cable back into the HP product and hang up any phones with a lifted handset.
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  6. If the message still exists after unplugging all other phones or devices, see the "Problem still exists" section below.

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