Question about HP DeskJet 870cxi InkJet Printer

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Printer HP-870CXI - Paper feeding

While printing, sometimes the paper is feed, sometimes not. To fix the problem I put one sheet at a time and push it near the rollers. The rollers are very glossy and smooth and I think that is why the paper is not always and every time feeded. If I have to replace the rollers, could you give me a place where I can buy them. I am not an expert in the matter but I use to repair a lot of things including electronics and appliances. I ask you to excuse my english, I am a french Qu?becois. I thank you in advance for your help.

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  • Irishmick Dec 02, 2007

    I would like to findout how to dismantle the printer

  • Anonymous Apr 26, 2008

    One sheet of paper got stuck. I gently eased it out of the machie. Now the paper will not feed. What can I do?

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  • HP Master
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There is nothing wrong with the roller becoz it is picking up the single seet what you can do is you put bunch of paper while you placing the paper sheet dont put deep inside just insert like when feel resist leave it. give the print command it will automatcally pick up sheet one by one. bye

Posted on Sep 22, 2007

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Posted on Jan 02, 2017

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. Switch off the printer and disconnect the power supply. Allow any residual charge inside the all-in-one printer to dissipate before putting your hands or any metal tools inside the chassis.

2.
Pin down the exact location of the jam. The 3 hot spots for a jam are before a sheet completely leaves the paper tray, anywhere between the feed tray and print carriage or between the print carriage and output tray.

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Take off the front paper tray if the sheet jammed while still in the front area of the printer. If here, you should be able to see most of the paper.

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Pull the sheet with both hands and steady pressure. Do not tug as you might rip the paper, leaving a piece deeper inside the machine.

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Open the back panel to reach paper jammed between the feed-tray area and print carriage. Carefully remove the jammed paper.

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Following the guidlines in HP's faq about this does nothing to improve the situation. HP basically denies any problem with the printer and wants the consumer to pay to ship and have the printer fixed, even if it is new. They will give you phone calls and emails with a lot of PR babble, but do nothing. Stay away from this piece of junk, HP is aware there are major paper feed problems, does nothing about them, and doesn't take it off the market.

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