Question about Alps MD 5000 Thermal Printer

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MD5000 paper feeds half way and red light flashes

I have been trying to set up my newly aquired MD5000 printer but when I try to print a test page the paper stops half way in and the red light flashes.

I have no set up instructions and have no idea what to do next.

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Well first of all you are doing everything wrong you should go to www.computerproblems.com thats where i would go.tell them about your problem and they'll help you.GOOD LUCK OR ASK COMPUTERGUY444 AN EXPERT ON COMPUTER HERE.

Posted on Apr 24, 2009

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WAS HAVING TROUBLE WITH HL 2040 PRINTER , LEARNT HOW TO RESET , FIXED THE PROBLEM. TRIED TO PRINT A WORD DOCUMENT , WOULD NOT PRINT - BUT WOULD PRINT EXCEL DOCUMENTS. WHILST TRYING TO GET STARTED AGAIN...


Hi Ron, I dont think you have a printer problem, i think you have a print driver/computer problem.

To find out unplug it (the usb) from you computer, turn it off so no data remains from previous print commands sent from your pc and run a self test by holding your green go button when you turn it on, keep it held untill toner, drum and paper lights light up, then let it go, then press the go button and the printer will print a self test....

If this works ok then we know your printer is ok. and your issue is as i suspect it is, with your print driver, paper size or tray select settings in Driver or in Word or in Excel or your document.

You can isolate if document problem by doing self test in print driver in control panel..

If self test on printer unpluged works and we have no error lights and are seeing the test ok and no flashing lights then you may want to ensure driver is good by completly unistaling the driver on your pc, do this by unistalling all brother stuff from control panel/programs and features (depends on operation system you are using).

Then with it still not connected, go to brothers web and download the full software and drivers package to suit your operating system, run it and only plug in the usb when instructed.

Let me know if your printer shows an error when not connected or if self test fails and Ill go down that road with you... if paper light on it when not connected, it tells us we have a jam, make sure you check back door and under toner drum and paper is sitting neat in tray

But when you tell me excel works and word doesnt, i dont think printer, it is software.Check your page size settings in word and excel and of your documents as the flashing paper light may be the printer trying to tell you the data sent to it from word is a paper size mis match to what the printer has in its tray and it wants you to feed the correct size paper in the manual feed/bypass slot. You should also check paper size and tray selection in your print driver in printers and faxs under control panel is the same as your document. Here is your manual

and here is where you can download your print driver (unistall old software and unpug usb first)

The more i ponder this, it is page size settings in document/excell/word and printer is asking you to feed paper in manual pass slot (above tray)

CHEERS RON
STEVE ;)








hi

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A few things could be happening here.

1. Clear the print queue, and if there are jobs that won't delete, reboot the computer.
2. Now clear the jobs on the printer (cancel job button) until the status light turns green.
3. Put a piece of paper in the manual feed tray on the front.
4. Print a test page.
If the test page prints to the paper in the manual feed tray, then it is set as the default tray. Go into the printer settings and change it to "auto" or tray 1. If the test page prints to tray 1, but the original document you tried to print (when it got stuck) still won't print, cancel the job. Now, again, put paper in the manual feed tray. Try to print the document again and if it pulls from there, go into page setup of your document and change the setting from "manual" to "auto" or tray 1. Clear the job again (if it's stuck) and you should be able to print again. Hope this helps. This is one of the most common solutions - it happens a lot, especially with documents that are emailed from other people and once they get stuck in the queue, nothing will print (except the test pages directly from the printer, like you describe).

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The printer might still be in manual feed mode. I just had the same problem and forgot that I had set it up to print on manual feed for a project. Try inserting a page in the feed slot and see if that helps.

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Hi! I have the same issue. The only solution I still use: select print from document with no paper in the hp's feeder. Let the printer go on "paper out" message, now put the paper into the feeder and press the print button on the printer. Success!

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