i joined optus on 13 August and have had ongoing probs with their NETGEAR supplied wireless modem. Cannot get satisfaction from them so i disconnected the wireless part and am using the hard wired part. (ethernet connection). But the speed is only about .375 instead of 2.0. They claim that it is beacuse i live 4 klm from the exchange. Their phone service sucks. Takes ages to get to the right section then a long wait for their tech (ha ha) to talk to me.
Unfortunately most problems like this are caused by poor telephone line quality which makes it a BT problem. See if your neighbours are getting faster ADSL speeds. IF they are then report an ADSL fault to BT. Also try disconnecting your house wiring right back to the master socket and test your ADSL from there. Remember that the ADSL connection is only between your computer and your local BT sub-exchange from there to the rest of the internet is a high speed pipe shared between all the ISP's used in your area, the various ISP's just rent a portion of the bandwith of the pipe.
I am a Talk Talk Broadband customer who had to re-install my laptop O.S. I am trying to obtain a...
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I am a Talk Talk Broadband customer who had to re-install my laptop O.S. I am trying to obtain a speedtouch driver so that I can use my modem but the Thompson web site doesn't work. Is there another way to obtain driver for 330? The call center didn't seem to understand my problem
I was asked to test a NVF200R modem at our Maui resort condo. Although advertised as plug-and-play,...
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I was asked to test a NVF200R modem at our Maui resort condo. Although advertised as plug-and-play, it was obvious from the beginning that it was not. It quit feeding an internet signal every time the phone was plugged in. Tech Support suggested some fixes in the phone room. I hooked up again, feeding the internet signal into my Belkin router. The entire Oceanic broadband cable system crashed! And I am being blamed! Seems that ALL extension phones must be plugged into your modem using splitters, no other telephone plugs in the condo can be used, and DHCP has to be disabled on my router. Sorry for venting, but I ask you, How can you advertise your modem as plug-and-play. Could you live with these restrictions in a two bedroom condo? I think you need to go back to the engineering department and develop a foolproof system! I am done with the test!