Question about Modems
I joined optus on 13 August and have had ongoing probs with their NETGEAR supplied wireless modem. Cannot get satisfaction from them so i disconnected the wireless part and am using the hard wired part. (ethernet connection). But the speed is only about .375 instead of 2.0. They claim that it is beacuse i live 4 klm from the exchange. Their phone service sucks. Takes ages to get to the right section then a long wait for their tech (ha ha) to talk to me.
That modem has a lot of problems which Optus are aware of. Call them and get a refund which is what I did... buy a billion.
Posted on Sep 03, 2008
Unfortunately most problems like this are caused by poor telephone line quality which makes it a BT problem. See if your neighbours are getting faster ADSL speeds. IF they are then report an ADSL fault to BT. Also try disconnecting your house wiring right back to the master socket and test your ADSL from there. Remember that the ADSL connection is only between your computer and your local BT sub-exchange from there to the rest of the internet is a high speed pipe shared between all the ISP's used in your area, the various ISP's just rent a portion of the bandwith of the pipe.
Posted on Sep 22, 2007
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