Question about Dell 962 Photo All-In-One InkJet Printer

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Dell 962 Quit Printing Text

There's a new wrinkle...my 962 will print graphics but not text! Even when printing the "self test" only the graphics appear. Anybody else experience this?

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  • 163 Answers

Change the black ink cartridge

Posted on Sep 22, 2007

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Posted on Jan 02, 2017

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1 Answer

Not printing full text on page


It sounds like you are trying to print from frames. If in doubt the simple test is try printing the windows self test page. If that prints OK then your cartridges are OK. If you sre trying to print from an internet browser - download the page first and then print it or see if there is a "printer friendly bar"

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First, use the menu on the printer or the program for the printer on your pc to clean the print heads. May also have other options to repair such problems. If this does not work, uninstall the driver and go to Dell.com and click on their support page. Follow the instructions on that page (will ask for service tag) and download the newest driver. Install the driver and test the printer. Do not forget to make it the default printer.

If none of these options work, check if your still under warranty and contact dell. Otherwise, you need to send it in for repairs...but most likely, it is more cost effective to buy a new one. Your choice.

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Paper was got stuck in the roller. Removed the paper and tested printer working fone.

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1 Answer

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so, what sort of text is it you are attempting to print? what program is in use?





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You are out of black and white ink.
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hmmm...odd to say the least..try this first..

print a test page from the printer settings page.

that should have text and graphics

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Printing squares instead of text


Reinstall the drivers failing this goto printers and faxes right click on the icon and select properties. Select Advance tab at the top of the now open window then select print processor once in there select a different graphic mode ok and close then test.

Thanks J

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Try to change the default printer and check ...

Also try printing from other documents see if you facing the same problem

What version of Works you using ?
Do you have the Dic for Works ?

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