Question about HP Pavilion dv7-1130us laptop

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Hp dv7 sensor pad problem

I have just received my hp dv7 and i have an issue with the sensor pad that controls the volume, video control and quick-playy function. these features are on the sensor pad located above the keyboard. i have tried using it and my wireless sensor works. however the "volume +" only works sometimes when pressed hard while the rest of the functions are un responsive. besides returning to supplier to get fixed is there any other ways to fix it.
is there any other issues that i should know about people have had that i should check now before sending back to claim warranty

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Please do system restore to factory settings by holding down f11 key when restarting system till u hear a beep.

This will restore to factory setting as if newly bought. So it should work. If it does not solve the problem then u might have to take it to the supplier.

Good luck.

rate this please.

Posted on Apr 21, 2009

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Pressing hard will not make it do things. This control pad is a capacitance sensor. (or it is on my dv 9700)

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You should contact hp and they will walk you through the process. This way if anything happens you will be able to send it with a rma and a ticket number. (not likely to be an issue)

If you want to attempt to do it yourself (without the help of hp) goto the hp site, goto support and drivers, type in the exact model number that is on the box or the bottom of the pc (dv9720us is mine yours will be different obiously)
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After the update your laptop will shutdown.

Turn it on and let it do its thing. Get back to your desktop and see if it fixed it. If not you already know what needs to be done. Send it in for repair.

Hope this helps
Jay

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