I have just received my hp dv7 and i have an issue with the sensor pad that controls the volume, video control and quick-playy function. these features are on the sensor pad located above the keyboard. i have tried using it and my wireless sensor works. however the "volume +" only works sometimes when pressed hard while the rest of the functions are un responsive. besides returning to supplier to get fixed is there any other ways to fix it.
is there any other issues that i should know about people have had that i should check now before sending back to claim warranty
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Go to your control panel and click the "find and fix problems2 link under SYSTEM and SECURITY then select the trouble shoot audio playback. Click next wait for it to search then select speakers and click next this should fix your issue. Alternatively the volume setting for one or more sound devices might be disabled or set too
low. There are separate sound controls for the hardware devices (speakers / head
sets) and the individual applications (Windows sound / QuickPlay / Windows Media
Player). For example, if the speaker is turned on, but the application is muted,
you will not hear any sound. open the sound volume mixer and check the different settings
I have had similar problems with a hp notebook in the past, although it was the wireless button, not the mute button.
I think you need to remove and then install the sound card driver. You can download the sound card from here: http://ftp.hp.com/pub/softpaq/sp41001-41500/sp41479.exe
download it, save it to the desktop. open control panel, then device manager, then expand sound, video and game controllers. right click on the IDT device and select uninstall, and tick remove driver when prompted. Once the uninstall is complete, restart the computer and then run the above file you have downloaded by right clicking on it and selecting "Run as Administrator". When finished, reboot, and hopefully your problem is solved.
The volume slider on your laptop is failing or having problems, I have had this issue my self it is usually caused by dirt and grime, so you may want to give it a good cleaning or residual heat from the processor. I'm posting the link to an hp support thread below, with several other fixes not mentioned here. I hope I could Help.
the drivers you are looking for your HP Pavillion DV7-1170 IR receiver are located here: Click Here.
Hope this helps. If it does, please accept and rate the solution! Contact me with any more questions you may have. Thanks for using FixYa!
My mute button on my hp pavilion dv7-1262us stopped working after I updated my IDT High-Definition Audio CODEC through Microsoft update. The volume worked but the button stayed orange. I went to Device Manager- Sound,video and game controllers then IDT Audio CODEC. Click the Driver tab then click the Roll Back Driver button. This rolled the driver back to an older version but it fixed the problem. This is a Vista machine. Hope this helps.
check whether the drivers are installed properly and try by re installing the driver after removing the existing sound rivers This can be done by using the device manager In the device manager you can find whether driver is installed if it is installed and not working means right click it and give uninstall ,automatically it will search for drivers and ask the required driver or it install if backup is present already
Go to your sound and audio in your control panel.
Check to make sure your sound is not on "Mute" and also make sure the volume is turned up.
if it's not on mute or the volume is not turned downand you still have no sound go into the "Advanced" settings and make sure all levels are on the highest settings.
Pressing hard will not make it do things. This control pad is a capacitance sensor. (or it is on my dv 9700)
There was an issue like the one you describe. there was a new bios released to fix it. The buttons near the power button would fail to work. F.35 or higher bios is the one that should fix it.
You should contact hp and they will walk you through the process. This way if anything happens you will be able to send it with a rma and a ticket number. (not likely to be an issue)
If you want to attempt to do it yourself (without the help of hp) goto the hp site, goto support and drivers, type in the exact model number that is on the box or the bottom of the pc (dv9720us is mine yours will be different obiously) This will show a selection of operating systems (if your exact model is found) if not there will be a list of models returned.. select yours in that case. Then select the operating system. Scroll down to the bios. Download and run the software follow all instructions included. Failure to do so will make your laptop a doorstop.
After the update your laptop will shutdown.
Turn it on and let it do its thing. Get back to your desktop and see if it fixed it. If not you already know what needs to be done. Send it in for repair.