Question about Zebra 110Xi III Plus Thermal Printer

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Zebra 110xiIII+ not recognising dpi of new head

I have successfully changed the printhead of my zebra printer - successful meaning that it prints. There are no error messages and the configuration printout is perfect. However, the config. printout still says the printhead is 203dpi whereas the new printhead is 300 dpi. When I try to print my own graphics, they come out stretched. I have installed a 300dpi driver.

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  • joannadingle Apr 21, 2009

    Dear Ssolved,
    When we changed the printhead, we did not move/remove any cables from the mainboard. Only the two cables connecting the printhead - data and power if I remember correctly. Do we need to reconnect those, or now a different cable (sorry, I am a woman, and although my husband is the technical person at home, I need to understand the process).
    Also, am I to understand, that under normal circumstances, I just need to connect the new printhead and the printer will automatically recognise it? There is no special reset button or whatever I need to press, or some setting I need to change - just new printhead, new driver and it works?
    Is it just bad luck that this connection has loosened now, or did we do something wrong?
    Waiting for your reply.
    Thanks.

  • joannadingle Apr 21, 2009

    As I have been led to believe the printhead is very sensitive, I do not want to reinstall it unnecessarily. The answer I have received may be correct, however I would like a second opinion for the following reasons.
    - It does not seem logical that a defective cable would make the printer not recognise the printhead (I believe it could affect the print quality).
    Thank you.

  • joannadingle Apr 22, 2009

    Dear Ginko,
    This is an xiIII+ as stated, so this problem is not applicable. Any other ideas?

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Somehow the dpi as mentioned on the printhead might not be as stated. As you say it prints OK at 203 dpi. The printhead is extremely sensitive so I would advice you to load the 203 driver and then try normal printing. Its just possible that your printer is by default designed to print at 203 dpi, so even after replacing with 300dpi printhead, it continues to print at 203 dpi. Even though the printhead is capable of printing at 300 dpi, the machine regardless keeps the 203 dpi setting only. Try intalling the 203 driver and observe your print quality. I believe this problem will not appear again..........sodeep

Posted on Apr 22, 2009

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Zebra says that you need an RFID upgrade to replace from 203dpi to 300dpi.

I quote:
"In North America, the 110XiIIIPlus (203-dpi model only) has an RFID Ready option that allows you to upgrade to RFID technology in the future."

If this is 110XiIII, and not 110XiIIIPlus , then it may not support 300dpi at all.

As you said do not touch the printhead again until you get further instructions, parts on this kind of device are expensive.

contact Zebra Repair directly at 800-423-0422 , that is the only way to find out.

Regards

G.

Posted on Apr 21, 2009

  • Ginko
    Ginko Apr 21, 2009

    If you call Zebra, let me know the outcomes.

    Also do not forget to leave feedback afterward, that is important for us.

    Many thanks.

    G.


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  • Expert
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Its nbot the driver problem.and also not the problem of head because its new.it is the clear problem of the head cable.the cable which comes from head and goes into the main board of the printer.the cable coming from head that side is proper.that has no problem.but the same cable gor\es in to the main board on that side there is a problem.many a times removing that cable and reinserting solves the problem , but if its the main board got weak problem then removing and reinserting will not solve.and to solve this the main board will have to be resoldered at all the junction points where all the circuit points meets internally.solowly slowly when ever the joints will get bit loose ther printer will start excepting lower and lower dpi prints.so if you are faMILIAR with soldering job you can start doing this your self.but if you are not familiar then its a professional repair persons job.
what and where the problem is ,that is been explained.now how to continue thats your descision.
thanks.keep updated.
thank you for using fixya.

Posted on Apr 21, 2009

  • ssolved Apr 21, 2009

    yes right the two cvables which you are talking are ---DATA AND POWER--forget power cable.the data cable where do you connect that cable .in that socket there are certain pins which connect with the data cable of the printer if any of the pin is got loosed this will happens.so the data cable is not at all faulty.but that socket is faulty wehere you connect the data cable,.and that socket is connected to main board internally.and for that the main board has to be checked.so to try it 1 more tome.removethe print head completely from the printer.unp-lug all the cables .wait a while.then rteconnect all as it was then reloard the driver for 300 dpi again and check out again if it helps ok.other wise the main board has to be checked on which you are connecting the data cable of the printhead.

    keep updated.

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