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I purchased a 920 on Ebay 7/08 12/08 it would not turn on. Sent it back to Ebay sellar who states he had to return it to USA as it was a USA model,some 4 months later I finally receeived advice from the seller that they would not repair it as it had suffered physical damage "by high voltage or leaving to long on charger". If it was not being used in my car I had it connected to the USB port in my PC to keep it charged, I would only have my PC on for 1-2 hours a day. Do you think that this would have caused a problem I feel that I have been given the run arround by the Ebay seller as he now is offering to sell me a new on at as he says is his buying price. Before taking it any further with him I would appreciate your comments as a friend of mine who owns a Marine Electronic shop does not believe that this would have happened. If it was the case surely the manual would warn you of this danger Any comments would be greatly appreciated Thanks Ian Lucas

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  • ianlucas01 Apr 21, 2009


    Thanks for your advice

    Do you believe that the physical damage as they maintain could have been caused as they say,it definately would not have been from high voltage could it have been caused from the charger being on to long (2 hours) as they stated



  • ianlucas01 Apr 21, 2009

    Thank you for your advice
    I have since spoken to a couple of Tom Tom service agents and they are of the opinion that it would not cause a problem.
    Please have FixYa confirm that they will only charge the $14.95 and not for the extended service which i did not want
    Thanks again
    Ian Lucas



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Hi,   Well i think the ebay seller should repair or replace the product.The product should be under warranty so he must repair it If he does not repair it, tell him that you will take a legal action against him.He just cant do this. 
If the product is out of warranty. you can do nothing then. Talk to him and clear the whole thing. I hope it will help you

Posted on Apr 21, 2009

  • Sandeep Gupta Apr 21, 2009

    Well being an engineer i think it can happen in some cases because its an electronic item and it might have caused some problem!.



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