Question about Palm Treo 700w Smartphone

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Phone connection issues

Often when I make a call the my phone will connect on my end, but the person I am calling hears nothing. I must hang up and try again. I contacted Palm they said they did not understand, had me do a hard restart and then said if that does not work it would be $199 to fix. I believe they do understand the issues. Can anyone help me?

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  • Anonymous Nov 27, 2007

    I place a call and I can hear the person i am calling but they can not hear me. I have had to hang up and call back several times. Before they can hear me.

  • bellzo Dec 21, 2007

    I did as suggested with no luck. Strange thing is that sometimes it works great. Other times I might need to call 3-4 times until it works properly.



    Thanks for the feed back.

  • Anonymous Nov 12, 2008

    I too have this problem. It sounds as if plam gave me the same shpeel about the 200 dollar "fix" I will try the mic thing as posted. is there any way it could be in the programing of the phone.... like a line of bad code that needs to be reset?

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Well, I get this from time to time too and am embarrassed to discover each time that it was my Bluetooth device in my car I was standing next to that locked onto my phone and took over of my mic and audio features of the handset.

It is possible that your Bluetooth features is turned on and locking onto some device that you, at the time, are unaware of. That may be the problem on your end or your friends end as well. Try turning off the Bluetooth feature on both phones to see it it solves the issue.

However, if you hear them but they can’t hear you maybe your mic has a bad connection inside the ph case... once open you can clean the contacts with a pencil eraser and bend the mic contacts up a little and reassemble. You can remove the mic from the ph case and take it apart to clean it, but note the location, orientation and mark the side you can see of the black contact base that is snapped into the rubber mic holding boot. The mic looks like a small watch battery when removed from the rubber mounting boot. It is easy to get it all confused and out of wack if you do not mark things and or even take pictures of it before removal. Unless your ph is really old and you have a very dirty mic opening or know of spilling coffee in it or the like, cleaning the contacts may be all you need to do.

That’s what I know…

Robert R.

Posted on Dec 18, 2007

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