Question about Epson Stylus Pro 4800 InkJet Printer

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Photo paper jam on Stylus 4800

We are having a problem with a new Epson 4800 printer. We are using cut sheet 8.5x11 Photo paper from epson and about every 3rd or 4th sheet the printer will load the paper and then act like it has not been loaded. The only way to clear the problem is to turn off the printer and then kill the printing document and restart. This is our 2nd printer and still the problem exists. Any ideas

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Here are some things to try. Place no more that 15-20 sheets in the printer, ensure they are fully to the right of the carriage and the paper is held securely on the left. You may wish to 'fan' the paper to ensure it will flow freely.

Posted on Sep 22, 2007


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Posted on Jan 02, 2017


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Check the following:

  • If paper doesn't feed, remove it from the sheet feeder. Reload it against the right side, behind the tab, then press in the tab on the edge guide and slide it against the paper. Make sure the paper is not above the arrow mark inside the edge guide.

  • If multiple pages feed at once, remove the paper from the sheet feeder, fan the edges to separate the sheets, then reload it.

  • If the paper doesn't eject fully, you may have set the wrong paper size. Press the c:\users\home\appdata\local\temp\msohtmlclip1\01\clip_image001.gif Stop button, then open the scanner and remove the paper. Select the correct paper size when you reprint.

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Paper type

Load up to
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Plain paper

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Epson Photo Paper Glossy
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If the paper jams, do the following:

1. Gently pull any jammed paper out from the output tray or sheet feeder.

2. To eject the jammed paper, try turning the Epson Stylus NX400 off and then back on.

If that doesn't work and paper is stuck inside, turn off the Epson Stylus NX400. Open the scanner, remove the jammed paper and torn pieces, close the scanner, and turn the Epson Stylus NX400 back on.

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From the reference manual for your Photo Printer

"Epson Stylus Photo R220 Series Printers"

The Paper Jams

Press the font29.gif paper button to eject the jammed paper. If the error does not clear, turn the printer off, open the printer cover and the CD/DVD guide. Remove all of the paper inside, including any torn pieces, then close the CD/DVD guide. Reload the paper, then press the font29.gif paper button to resume printing.
r_note.gif Note: r_space.gif If you cannot remove a foreign object easily by yourself, do not use force and do not disassemble the printer. Call Epson for assistance.
If your paper jams frequently, check the following:
  • The paper is smooth, not curled or wrinkled.
  • The paper is of high quality.
  • The printable side of the paper is face up in the sheet feeder.
  • The paper stack was fanned before loading.
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