Question about Epson Stylus Pro 4800 InkJet Printer

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Photo paper jam on Stylus 4800

We are having a problem with a new Epson 4800 printer. We are using cut sheet 8.5x11 Photo paper from epson and about every 3rd or 4th sheet the printer will load the paper and then act like it has not been loaded. The only way to clear the problem is to turn off the printer and then kill the printing document and restart. This is our 2nd printer and still the problem exists. Any ideas

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Re: Photo paper jam on Stylus 4800

Here are some things to try. Place no more that 15-20 sheets in the printer, ensure they are fully to the right of the carriage and the paper is held securely on the left. You may wish to 'fan' the paper to ensure it will flow freely.

Posted on Sep 22, 2007

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1 Answer

Paper not feeding for epson nx400

Check the following:

  • If paper doesn't feed, remove it from the sheet feeder. Reload it against the right side, behind the tab, then press in the tab on the edge guide and slide it against the paper. Make sure the paper is not above the arrow mark inside the edge guide.

  • If multiple pages feed at once, remove the paper from the sheet feeder, fan the edges to separate the sheets, then reload it.

  • If the paper doesn't eject fully, you may have set the wrong paper size. Press the c:\users\home\appdata\local\temp\msohtmlclip1\01\clip_image001.gif Stop button, then open the scanner and remove the paper. Select the correct paper size when you reprint.

  • If it's wrinkled when it ejects, the paper may be damp or too thin. Load new paper.

  • Make sure you use new, smooth, high-quality paper, that is not curled, creased, old, or too thin. Make sure to load it printable side up.

  • Do not load paper with holes punched in it for insertion in a binder.

  • Make sure you load only up to the recommended number of sheets. If you're printing on both sides of the paper, try loading fewer sheets.

Paper type

Load up to
this many sheets

Plain paper

Approximately 120

Epson Bright White Paper
Epson Presentation Paper Matte


Epson Photo Paper Glossy
Epson Premium Photo Paper Glossy
Epson Ultra Premium Photo Paper Glossy
Epson Premium Photo Paper Semi-gloss


Epson Premium Presentation Paper Matte
Epson Premium Presentation Paper Matte Double-Sided
Epson Photo Quality Self-Adhesive Sheets
Epson Iron-On Cool Peel Transfer Paper


If the paper jams, do the following:

1. Gently pull any jammed paper out from the output tray or sheet feeder.

2. To eject the jammed paper, try turning the Epson Stylus NX400 off and then back on.

If that doesn't work and paper is stuck inside, turn off the Epson Stylus NX400. Open the scanner, remove the jammed paper and torn pieces, close the scanner, and turn the Epson Stylus NX400 back on.

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1 Answer

Paper jam

From the reference manual for your Photo Printer

"Epson Stylus Photo R220 Series Printers"

The Paper Jams

Press the font29.gif paper button to eject the jammed paper. If the error does not clear, turn the printer off, open the printer cover and the CD/DVD guide. Remove all of the paper inside, including any torn pieces, then close the CD/DVD guide. Reload the paper, then press the font29.gif paper button to resume printing.
r_note.gif Note: r_space.gif If you cannot remove a foreign object easily by yourself, do not use force and do not disassemble the printer. Call Epson for assistance.
If your paper jams frequently, check the following:
  • The paper is smooth, not curled or wrinkled.
  • The paper is of high quality.
  • The printable side of the paper is face up in the sheet feeder.
  • The paper stack was fanned before loading.
  • The paper is not loaded above the triangular load-limit mark on the left edge guide.
  • The paper stack fits under the tabs inside the edge guides.
  • The number of sheets in the paper stack does not exceed the limit specified for that media.

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If paper is jammed, a Paper jam message will appear on the control panel display.

Follow these steps to clear the jam:

  1. Gently pull any jammed paper out of the output tray or sheet feeder.

  2. If the paper is stuck inside, turn off the Epson Stylus CX.

  3. Open the scanner, remove the jammed paper and torn pieces, close the scanner, and turn the Epson Stylus CX back on.

    alert_note.gif Note: Be sure to check the far left of the carriage area when checking for jammed paper. Paper that is jammed there may be hidden from view.
If paper jams inside the Automatic Document Feeder, clear the jam as follows:

  1. Open the Automatic Document Feeder cover and remove any jammed paper.


  2. If necessary, lift the document cover and remove any paper that has jammed inside.


  3. Press OK to clear any messages on the display screen.

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1 Answer

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first, make sure you the paper correctly to avoid paper jam.
Single Sheets 1. Open the paper support and raise the extension. 2. Place your paper short edge first against the right edge of the feeder, under the tab, with the printable (whiter or glossier) side up. If you are loading multiple sheets, fan the stack of paper before loading it to prevent paper jams. Note: Don’t load paper above the arrow mark inside the left edge guide. Some special papers can be loaded only one sheet at a time. Slide the left edge guide against the paper. Make sure it is snug, but not so tight that the paper is bent. (For letter- or A4-size paper, you may not need to move the edge guide over.) paper.4.2.1.jpg 4. Open the output tray and pull out the extension. You should also follow these guidelines:Always load the short edge first, even when you’re printing landscape-oriented pictures. • When using special papers, check the paper package for additional instructions. Some papers require using a support sheet included in the package. Note: Always keep unused paper in the original package and store it flat to prevent curling.
if you loaded the paper, it jammed again, remove the paper and tried to print, still the same, its a hardware issue, alraedy, the printers roller is broken

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For this paper Select this paper type setting Plain paper, sheets Epson Premium Ink Jet Plain Paper Epson Bright White Ink Jet Paper plain papers Epson Ultra Glossy Photo Paper Epson Ultra Glossy Epson Premium Glossy Photo Paper Epson Premium Glossy Epson Premium Semigloss Photo Paper Epson Premium Semigloss Epson Glossy Photo Paper Epson Glossy Epson Matte Paper - Heavyweight Epson Double-Sided Matte Paper Epson Matte Epson Photo Quality Ink Jet Cards Epson Photo Quality Ink Jet Epson Photo Stickers Epson Photo Stickers Envelopes Envelope
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Dear Sir,

I have Epson Stylus-1390 Photo Printer. Problem is when giving photo printing option thru printer driver printer get error is paper jam..

can you give me solution for the same.

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Make sure the photo paper is not curling when it goes in. I had same problem before, with paper jam error even though the photo paper did not appear jammed. I noticed the photo paper was slightly curled, so I flattened it out and that solved my problem. Also, if you are loading multiple sheets at one time, try just loading one sheet and see if that fixes it.

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