Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

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There is no suction to the floor sweeper. The

I have a Dyson vacuum cleaner. There is no suction to the floor sweeper. The appliance/accessory staff works fine, but the brushes do not turn on the floor cleaning portion of the unit.

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  • 389 Answers

Sounds like you have two separate problems here.  If the brush bar does not rotate, probably the belt is broken. This is easily replaced, but you need to be precise about which model you've got so you get the right belt.
Loss of suction is due either to a blockage or, quite often, to a split in the short length of clear plastic hose that leads back from the brush bar enclosure.  Repair is possible but replacement is better.
If you need more help, post here again.

Posted on Apr 21, 2009

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Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

The internal drive belt is worn, or the nylon bush that it runs on.

The clutch is worn out.

The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

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  • Mar 18, 2016 | Dyson Vacuums

    1 Answer

    Brand new dyson DC40 has no suction at bottom


    Hi Marin, it's Jack at Dyson.

    DC40 is a powerful mid-size Dyson upright vacuums, and we wouldn't expect you to have any concerns about performance on hard flooring or carpet. As long as the machine is used and maintained as described in the User guide we would not anticipate a change in performance, and we're on hand to help if Dyson owners need assistance.

    It's important to note that for effective pickup, the cleaner head needs to form a close seal with the floor surface. Simply placing a hand under the cleaner head does not give an accurate idea of suction as you're not creating a seal, as you would be when you place your hand right across the end of the wand or hose. If you turn on and recline the vacuum, turn off the brush bar then lower the cleaner head onto something like a sheet of newspaper, you should see the newspaper held tightly against the soleplate by the vacuum's powerful suction.

    We're keen to discuss this with you, and to help ensure your DC40 is working as well as it should be. Please email your full contact details to my colleagues at askdysonUS@dyson.com, and one of our experts will be in touch as soon as possible to provide further assistance.

    Feb 14, 2015 | Dyson DC40 Animal Upright Vacuum -...

    2 Answers

    Mt dyson has too much suction


    Hi there, it's Jack at Dyson.

    I'm sorry to hear you feel your DC40 has too much suction. This sounds unusual, and in order to help you resolve things we would need to take some further details about your machine, and the particular flooring type you're having difficulty with.

    When you have your machine to hand, please call us directly so we can talk you through some simple troubleshooting checks to make sure everything is correct with your DC40. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    We'll look forward to speaking with you.

    Sep 27, 2014 | Dyson DC40 Animal Upright Vacuum -...

    1 Answer

    The hose suction on my Dyson Animal (DC41) is fine, but will not disengage when you put the hose back and want to use the floor sweeper.


    Hi Stacy, it's Jack at Dyson.

    This issue you've described with your DC41 sounds unusual, as the changeover valve will divert suction to the cleaner head automatically when you recline the machine into the vacuuming position. If it's not doing this, it's possible you have a blockage somewhere in the cleaner head, internal hose or changeover valve.

    To check for this, please follow the steps shown in our online Support guide: http://www.dyson.com/support/dc41/dc41-irspu/diagnosis-root-menu/performance-flo-area-check-dc41/flo-brushbarvid-dc41/redirect-to-performance-flo-base-dc41-checking-the-internal-hose/performance-flo-base-dc41-checking-the-internal-hose

    If you'd like some further advice after you've given us a try, please email our experts with your details at askdysonUS@dyson.com. Someone will be in touch to help as soon as possible

    Feb 27, 2014 | Dyson Bagless Upright Vacuum DC41 Animal

    1 Answer

    Loss of suction in hose


    your hose is blocked get some thing long and thin push it done the hose and try and clear it

    Dec 17, 2013 | Dyson DC40 Multi floor Upright Vacuum...

    1 Answer

    Dyson dc25 floor part will not ****


    Hi Mike, it's Jack at Dyson.

    The cleaner head has to form a close seal with the floor surface for high pick up. Just placing a hand under the cleaner head will not cover the entire soleplate, and therefore you won't get an accurate impression of the suction power.

    You can test it by turning the machine on, reclining it into the vacuuming position, turning off the brush bar using the silver brush control switch (next to the red on/off switch), then placing the cleaner head onto a sheet of newspaper or something similar. You will see the paper seals closely with the soleplate.

    If you're still concerned after you've tried this, please get in touch with us directly. Our experts are on hand to help, and you can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

    Best wishes,

    Jack
    Dyson Online Customer Support
    www.dyson.com

    Jun 30, 2013 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    My dyson slim has good suction to the wand but won't switch to the floor suction... Help..


    Flip the vaccum upside down and if there is a seperate suction hole for the floor accessory try to see if it is clogged. Otherwise a little belt may have slipped of which makes the brissles go around.

    Aug 05, 2010 | Dyson Vacuums

    1 Answer

    I don't get much suction from the hose on my DC17 All Floors. I don't see any obtacles in the hose. The suction when upright is fine.


    Hello,

    The way your Dyson DC17 is designed, there is a suction divert mechanism that diverts the suction to floor when the vacuum cleaner head is pushed down, and then back to the hose when the vacuum is in the upright position. If you are getting suction from the hose when the vacuum is upright, but no suction after the handle is reclined, this is actually the normal function for the Dyson DC17.

    You can check to see if the filter is dirty. The washable filter on your Dyson DC17 is located directly underneath of the dust bin of the vacuum cleaner. After removing the dust bin, lift straight up on the part the bottom of the dust bin rests on. This is where the pre-motor filter is located for the DC17 models. If this filter is not cleaned on a regular basis, then it can start getting clogged, and you'll notice a loss of suction on the vacuum cleaner.

    If you have further questions, please visit the link below where you may download the instruction manual. There are some trouble shooting guides at the back of the manual that you may do to try and diagnosis this further.

    Dyson DC17 All Floors Instruction Manual:
    http://media.dyson.com/downloads/us/floorcare/manuals/dc17_opmanual_usa.pdf

    If this was helpful, please be sure to rate the repair as helpful by clicking on the thumbs up icons on the top of the repair.

    Thank you very much,

    Chris Jones
    GoVacuum

    Mar 23, 2010 | Vacuums

    2 Answers

    No suction at sweeper on dyson dc14


    It may be something else. I have just had the same problem and I turned my Dyson over and removed the head bar by turning the 3 plastic screws. I found that a small plastic pipe, on the left handside, that attaches the head to the main machine had come off. I eased this back into its housing and problem is now fixed. Not bad for a total technophobe!

    May 16, 2009 | Dyson DC14 All floors Bagless Upright...

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