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Sound does not work with a dvd. the sound is choppy

My sound does not work with dvds. it is choppy

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  • rjivaro May 11, 2010

    Are you using some version of windows?
    If so, how much memory do you have? How fast is your processor?
    If it is a fairly new computer, the next question is what do you have running in the system tray (lower right corner of your screen)?
    The general direction is that you very well might be exceeding the ability of your computer to do everything it is being asked to do. Although it seems ok without running dvd's, when you add the rather demanding requirements of playing audio and video it is unable to keep up.
    If you run Linux the answer is a different animal.


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Choppy audio is usually caused by many applications or processes running in the background.

If you already have a Virus scanner, that updates regularly you can skip the Malware scan.

I would suggest three things. A malware scan, a maintenance cleaning, and checking your startup applications.

To run a malware scan goto: www.trendmicro.com/housecall

And follow the instructions on the page, let this run, until the results dialogue window pops up, this make take a while. 1-3+ hours. Just let it run, you do not need to attend it once it tells you it is scanning.

For maintenance cleaning, visit this site to download an application called CCleaner
http://www.filehippo.com/download/file/df09062a5bdcfd3a0a0cf31f7117c0cb566fe5b698d89848911da4e434cb72f5/

After these steps.
To adjust what programs you have starting up in the beginning:

Start > Run > Type "MSCONFIG" > Click the Startup Tab then un-check any program entries that you don't need starting up in the beginning. This does not remove them from your computer, just from starting up in the beginning and taking resources in the background. When you need the program, you can simply click on its link in your start menu. It is your choice what you keep and what to remove.


If these steps do not solve your issue, there may be a complication with your Audio Hardware acceleration. To rectify this issue:

Access your control panel:
Start > Control Panel
OR
Press and Hold "Windows Key Logo" + Press "E" > Click "Control Panel" from the left-side menu (or address bar, depending on your configuration.)

Once their click "Sounds and Audio Devices"

While in the Audio Devices window:
Click on the "Volume" tab and click on the "Advanced" button under Speaker settings.

Click the "Performance" tab > drag the slider for Hardware Acceleration to none.

These directions are for Windows XP generally, but you should find the location is similar in Vista.

It is important to note that this procedure should solve your issue; however, in the event that it does not, this procedure does increase the performance of your machine dramatically. Nothing will be harmed if these steps are followed in their entirety.

If these steps do not solve the problem, please let us know. If this information was helpful to you, please take a moment to rate the solution. Thank you.

Posted on Apr 21, 2009

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