Question about Canon PowerShot SX100 IS Digital Camera

2 Answers

"lens error" error message

I've got a "lens error" message displaying when I try to turn on my camera. What can I do to fix this problem. I cannot start my SX100, getting only "lens error - restart camera" message. The suggestion about turning or pulling the lens seem unworkable, since I don't see how to get a hold of the lens recessed inside the lens housing, which seems completely immobile.

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  • greeverl Apr 26, 2009

    I tried tapping the back when starting, but to no avail.

    Are you saying there is no repair I can make, but that it requires going to 'the shop'?

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2 Answers

That's a fairly new camera, and is likely still under warranty. Contact Canon first to see if they'll help 1-800-828-4040 or 1-800-OK-CANON (1-800-652-2666).

Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension.

Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, or Canon will not help, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Posted on Apr 26, 2009

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Usually when you get lens error and it does not unlock after a couple of attempt you need to disassemble the camera.

First ensure you are using fully powered batteries, test alkaline new battery, you have more chance to unlock the lens.

Also try tapping with the palm of your hand the back of the camera, while you turn it on. This may help the lens out.

If that does not work, then the lens assembly must be taken apart.

In that case ring Canon at the number listed on the owners manual, to get a quote on repair, or to validate warranty if camera is still covered.

You can get also get a quote on repair from Advance Camera

Posted on Apr 20, 2009

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Camera turns on, lens cyles (in and out) 3 times, then camera displays a message "Turn the power off and on again" superimposed on the display. Image is not in focus and camera will not take picture, just...


Hi,
This is lens mechanism problem and lens assembly will be replaced to fix the issue.
Lens tries to correct its mechanical error three times then gives up and you see turn power off and on again display in lcd. If camera is under warranty, please call Sony to get it fixed or take camera to local camera repair shop if its out of warranty.
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Lens is stuck in the open position and when i try and turn on the camera, it makes a clicking sound and displays a LENS ERROR message


lens is stuck inthe open position and displays a lens error message and when I try turn on camera ,it makes a clicking sound

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Camera was dropped. Now it will turn on, but after a few seconds, lens begins to move in and out for about 3-5 seconds, then a messag is displayed: Pleaase turn camera off then on again". Doing this r


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

May 17, 2009 | Panasonic Lumix DMC-LZ3 Digital Camera

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Lens error, restart camera


Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned.
Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.

Apr 28, 2009 | Canon PowerShot SD850 IS Digital Camera

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Lens error. Restart camera.


This is probably THE most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Feb 07, 2009 | Canon PowerShot A720 IS Digital Camera

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"lens error" error message


Got to the menu in the camera, click on the lens sixe you wish to use. Then take some pictures, try changing the sizes ans see the diffetrent results.

Also it might be that you did not open the lens cover completely before you take the picture.

Take care
Artgirl

Jul 08, 2008 | Canon PowerShot SX100 IS Digital Camera

1 Answer

Sytem error 10


Hi - I found this info on the Nikon Australia website:

"System Error" or "Lens Error" message in LCD monitor trnsp.gif Question My COOLPIX camera displays a "System Error" or "Lens Error" message. What should I do? trnsp.gif Answer Having a "System Error" or "Lens Error" message displayed on the camera's LCD monitor would generally indicate that your camera needs servicing. A System Error is a general error which can be caused by many things: lens problem, CF Card problem, general camera failure, etc. To troubleshoot, please try the following:
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  2. Remove and replace the battery.
On the other hand, a Lens Error generally means that an error has occured during the lens operation. To troubleshoot, please try the following:
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  2. Remove and replace the battery.
  3. Turn on the camera.
If the above tips do not help, your camera must be sent to our Nikon Authorised Service Centres, there are no user serviceable parts in our Nikon COOLPIX cameras. We apologize for any inconvenience caused and we will do everything to repair your Nikon camera as quickly as possible. Click Here for our Nikon Authorised Service Centres details.


Sort of like a Windows Restart to reset the memory.

Hope this helps.

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The following blog outlines some repair options for a lens error. They won't work for all cases, but they're worth a try if the camera's no longer under warranty:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Jan 02, 2008 | Canon PowerShot A460 Digital Camera

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Hi, I researched the Canon site and the E18 message relates to a lens issue. Your lens sounds like it's "jammed" and so the camera is displaying the error message. According to the Canon online support, the error is temporary and should go away the next time you properly turn on the camera. Howevcer, since you say it happens every time, it may be a bigger issue with the lens. There suggestion is to have it inspected by a certified repair person. This is what I got off the Canon site: Issue: Lens will not move and camera may display an E18 or "Lens" error. Solution: Possible solutions for an E18 or Lens Error message PowerShot A410 The "E18" or "Lens" error message indicates an error that involves the lens unit or lens cover. This error may appear where the lens is prevented from properly extending or retracting such as, for example, when pressure is applied to the lens or the area surrounding the lens while handling the camera. The error may also be displayed if the lens unit/camera has been subjected to an external shock, or if a foreign substance (i.e. liquid, sand, dirt) enters the camera. Solution Check the following when you operate the camera to avoid applying pressure to the lens and surrounding area: * Hold the camera so that your fingers do not touch the lens unit when you are shooting. * Make sure the camera is off before the camera is placed back in the case. Exercise caution to ensure that the camera does not accidentally power on while the camera is stored inside the case. If you cannot clear the error code by turning the camera off and then on again, or if the error code is displayed frequently, a camera malfunction may have occurred. Good luck. NewMediaMan

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