Question about Panasonic KX-T7633 Corded Phone

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Hold music Hi, could you please tell me how to change the music tone when putting someone on hold? as the one we currently have we are having complaints about. thanks. miss s johnston

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  • LUPTONS Nov 01, 2007

    WE ARE HAVING CONSTANT COMPLAINTS ABOUT THE AWFUL HOLD MUSIC THAT IS PLAYED TO CLIENTS WHEN ON HOLD. PLEASE HELP

  • Anonymous Mar 19, 2014

    We have horrendous "tone" music on our hold system and have been trying for months to change it - please tell us how!

  • Anonymous Mar 19, 2014

    Need to change the horrible "tone" hold music on our phones please tell us how

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  • 201 Answers

I'm not sure what you currently have for music on hold but regardless this is a feature of the phone system, not the phone. You may have a built in tune or tone, or you could have an external music source connected to the phone system. First you need to know which type of Panasonic phone system you have and where it is located. The system part number should start with "KX-T" and unfortunately, knowing the part number of your phone does not help.

Posted on Sep 21, 2007

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Posted on Jan 02, 2017

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We need to change the music that plays when someone is put on hold. We bought the system from someone and don't have any information books. How do I do this?


Now here is a question that makes no sense. http://service.us.panasonic.com/OPERMANPDF/KXTG5631.PDF

You either asked in the wrong category, or your 5632 is working on a Panasonic or other brand phone system. The music source in the Pana system is plugged into the cabinet and marked MOH or EXT MUSIC. There will be some software programming if you are hearing the INTERNAL tune or tones.

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If you truly have music, it comes from a box plugged into the cabinet. The unit could be made by several manufacturers, or could be a CD player. If the talent is music with alternating male and female voices saying "thank you for holding we appreciate your business", etc. then it's probably an OHP-6000 that comes with Message software. http://www.onholdstore.com/software.html

If you have "tones" on hold, then you need to acquire a music on hold box and make a couple of programming changes to set it up. MOH boxes and messages can be found by search engine. The keywords on hold music will get you 19 million hits.

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This is something that is related to your mobile operator. You should contact them and tell them to cancel the music.

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