Question about Microsoft Zune JS8-00001 Digital Media Player

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Zune won't turn on or charge

My Zune won't turn on and it won't charge its pretty much dead. My Zune will not turn on, charge, or reset. I tried plugging it into my computer thinking maybe the battery was just really dead, but that did nothing.

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  • joed757 Apr 21, 2009

    I also just got a Zune. I have charged it over night for about 10-15 hours and still have nothing. Also rode to work this morning with the car charger pluged in it and now am at work with it hooked up to the cpu. I brought it from a guy who said he's had it for a while but never had a charger for it could it be that it sat so long that its going to take long for the charge or is this thing just dead.



    Joe D

  • mikef7 May 14, 2009

    I was watching a movie at the end got freezed and black out dead

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I am new to this so if I am not doing this correct I apoligize.

I have a Zen V mp3 player that is doing the same thing as Mandezy . Can you help me?
Chevy57coupe@aol

Posted on Apr 20, 2009

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Posted on Jan 02, 2017

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Zune 120GB Battery(?) Issue


Send it in to Microsoft and they will be able to fix it for you. Otherwise, I'm sure there are online kits on how to replace the battery (but I fear they can probably get pretty messy just like phone repairs and such). Microsoft should be able to whip a new battery in there quickly.

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Hi,

I had a similar problem with my 30GB Zune. The first normal solution is to make sure that the USB port is providing enough power to the Zune to charge it by trying a different port or computer, but since your other Zune charges it is likely not the problem.

Other possibly solutions are performing a hard reset on the Zune (hold back and up until it resets), or allowing the zone to completely discharge and try again. In my case, none of these solutions worked and I was forced to send my Zune in for a new battery, which Microsoft was willing to replace for free.

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run the battery completey dead or you could possibly reset the device to factory default...

Try this....
Reset Zune: Press and hold the back button while pressing up on the control pad.
Connect Zune to a power source: If the Zune device is in sleep mode, this action will wake the Zune device and turn it on. If the battery does not have a charge, you may have to wait several minutes for the Zune device to turn on.

Also, make sure that the hold button on top of your zune is turned to the off position.

Hope this helps!

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probly a lemon battery. Get ms to replace it.

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I have had A zune before the charger that comes with it only works for a few charges you will have to get a differant chager for it, it worked for me

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Ok the solution is so simple your goign to kick your self. what you do is take you zune cable plug it into any thign other than your computer say a Nintendo Wii or PlayStation 2 or 3 leave it for a few minutes then unplug it and try to restart it if it dosent restart while its pluged in. if it dosent restart then plug it back in and let it set over night some times the battery is so dead that the computer cant pick it up but make sure your wii or Xbox or what ever is turned on .

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Power sources that are supported loadTOCNode(2, 'moreinformation'); To charge the battery in your Zune device, you must connect the Zune device to one of the following supported power sources:
  • A computer’s USB port that you can connect to by using a Zune Sync Cable.
  • A Zune AC Adapter that you can connect to by using a Zune Sync Cable. Note The Zune AC Adapter is sold separately.
  • A Zune Car Charger or a Zune FM Transmitter/Charger. Note These items are sold separately.
  • An Xbox 360 console's USB port that you can connect to by using a Zune Sync Cable.
  • A “Designed for Zune” mobile battery pack
http://support.microsoft.com/kb/927348

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1 Answer

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Try this....
Reset Zune: Press and hold the back button while pressing up on the control pad.
Connect Zune to a power source: If the Zune device is in sleep mode, this action will wake the Zune device and turn it on. If the battery does not have a charge, you may have to wait several minutes for the Zune device to turn on.

Also, make sure that the hold button on top of your zune is turned to the off position.

Hope this helps!

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1 Answer

Zune 30 Power Surge


You might have too much power in use from the USB ports on your machine: Try unplugging some USB devices you do not need, and trying again.

I have this issue with several devices I own: not really with my zune, but I never charge it with the PC: I use the AC power adapter, which I STRONGLY recommend any zune owner purchasing.

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Zune won't turn on or charge


man i have the same problem, i was listening to my black 120gb Zune & i just upgraded to firmware 3.0 & now this s*** wont turn on! i been using it 3 days fine, but now it just shut off like its completely dead. i have been charging it for hours & hours & it just doesnt even turn on or have a battery icon or anything! i have it plugged in now too. restarted the computer, everything.... i tried to restart it by pressing back & up... are there any other shortcuts i can try? computer doesnt detect it or ANYTHING!!! HELLLLLP

--biancapassion@yahoo.com

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