Question about Compaq A1500 All-In-One InkJet Printer

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Message about software not in effect

. I have a Compaq A1500 that I have hooked up to my Laptop which is a Dell 1501. I have downloaded the driver and software updates, but my printer still will not print. I get the following message: printer software are not in effect
What do I need to do?
Thanks Shelby :-(

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First - did you have the printer turned on before installing the software? Printer MUST be ON!
Second - did you install the software before plugging in the usb cable? Printer must be on when cable is plugged in, and should not be plugged in until installation software says to plug it in.
Third - you must completely uninstall any previous printer installations you've done for that printer before attempting another installation. If the printer doesn't work after an install, you must delete the printer under "Printers" in the control panel, and check to see if you need to uninstall the software through the Add/Remove programs portion of the Control Panel. If you do a new install over a bad install, the printer still will NOT work. You must meet ALL these conditions to make the printer work.

Last, but not least, download the printer software from the manufacturer and not from a third part vendor, and make sure you select the correct operating system when you select the software to download.

Posted on May 25, 2009

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Posted on Jan 02, 2017

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