iRiver H10 MP3 Player
Problem for iRiver H10 MP3 Player

System files missing




By Embem on Sep 21, 2007

" "
when i turn on my iriver, it comes up "system files missing, to restore the system files, connect H10 to iriver plus." and i do, but it doesn't work. it never used to do this but now it does. i know that there are other problems like this one, but i have tried to fix it but the iriver doesn't come up on my "my computer" screen, every once in a while, when i plug the iriver in, is says "USB Connected" but not every time, the power cord works all the time. i dont know what to do.
Comments:

Sep 21, 2007

- i have and it didn't work

Oct 20, 2007

- i still cant find a solution, i might ring the distributer and ask them

Nov 15, 2007

- ok, i rang iriver and the company and they put me through to a place in South Yarra, Melbourne, Victoria, 663 Chapel street and the guy there said to bring it in and they can try and repair it, but if they cant, then they will put the cost of the H10 onto a new one instead. because they don't make spare parts anymore.
their number is 9823-1555 and you ask to be put through to the iriver people.

Same Problem

May 13, 2009

-   files missing-   Guest

Apr 05, 2009

-   when i turn on my iRiver H10, it says system files missing please connect to recovery tool-   Guest

Feb 06, 2009

-   the "o" thing, dont work for me..
i tried to do everything with this O but nothing appiered .
the 5th step dont show me the "UMS mode".
just show me "USB connected".
what should i do?
-   Guest

May 24, 2008

-   same thing, plz help-   zlataninho

Nov 14, 2007

-   My Iriver does the same thing, I have updated the Iriver Plus software but still no joy. now my player won't even be recognised as a storage device by windows. Stupid thing.-   Guest

Best Solution

posted on Jan 27, 2008
Very Helpful)

pinchak

Rank: Guide 
Rating: 91%, 10 votes
what I just did I had the same problem I sended the iriver back to the company and they fixed it
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Solution #2

posted on Nov 14, 2007
Very Helpful)

maqcs

Rank: Apprentice 
Rating: 99%, 7 votes
I fixed this problem for my mate, here's what I did:

1) plugged in H10 to pc that didn't have any iriver software on it
a) I've read if you press the "o" button on the iRiver H10 when connecting it will just connect as a usb mass storage device
2) the H10 now appears as a mass storage device
3) right click on the drive, and select format ( I choose quick format)
4) install the iRiverFirmware updater from http://iriveramerica.com/support/mtpupdate/
5) when you run the updater, it found the H10, then asked if the device was from USA or Europe, mine was from Europe
6) It stated that the iRiver firmware was v0.0, and would install v2.51 (I've seen v2.53 available on the european iriver website but could not download it).
7) proceed with installing the updated firmware
8) on the last screen it says, unplug to complete firmware update - NOTE press Finish first before unplugging
9) switching on the iRiver it 'rebooted' a few times and then when the menu appeared, I connected to the pc and just dropped some mp3 files into the music directory and all was okay.

hope this helps.

Mike.


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4 people thought this was helpful

Solution #3

posted on Oct 26, 2007
Helpful)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
what do you mean by.. "If yes then click on icon on bar scan hardware then follow the wizard."
i dont get it. where do i go? please give it to me in more detail

Solution #4

posted on Sep 21, 2007
Somewhat Helpful)

ijay

Rank: Wiz 
Rating: 75%, 114 votes
reinstall or upgrade the system files & missing files.
Comments:

Sep 22, 2007

- dear embem
look, when you are connecting device and device not working or device doing problam
then do one thing.
right click on your my computer-click manage-click device manager-and look is some yellow mark shows on the list? If yes then click on icon on bar scan hardware then follow the wizard.


and dear
i think i could't understand you prolam that's why i could't give you the right solution,please once again write your problam in detail then i can help you but first of all you follow the above instruction
thanks
hv a great day dear
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1 person thought this was helpful

Solution #5

posted on Oct 21, 2008
Very Helpful)

mannycalaver

Rank: Apprentice 
Rating: 100%, 1 votes
for my works this:

Go to My PC
Format iriver drive
disconnet and intall this http://rapidshare.com/files/156271798/iriverplus_setup_full.7z
launch, update and now connect the iriver
the software recognize the iriver and ask to upgrade
upgrade and disconnect when the software ask and done
i have iriver H10 6gb color
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Solution #6

posted on Nov 09, 2009
Not Rated)

jaw72546

Rank: Apprentice 
Rating: 0%, 0 votes
Ref: Solution #2 posted on Nov 14, 2007

I have found a fix for this problem! I saved [backed up] my entire iRiver drive to my desktop and then formatted then H10. I then did a copy and paste of all the system files back to the H10 and, guess what? The H10 fired up like it should have!
I then proceeded to copy all my precious data from my PC back to the H10 and....................................Hurray!!!

Comments:

Nov 09, 2009

- jaw72546
Additional info' I first had to 'get' those files off the H10. I read elsewhere that if you connect the H10 to a PC that has never been used for the H10 and make sure the H10 is OFF.........connect it to the PC and then Press the o and the power button at the same time it will be recognized as a hard-drive..............I did that and sure enough, it worked. That is how I got to back-up my files...the rest is in solution number 6!
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Solution #7

posted on Apr 07, 2009
Not Rated)

daydayluver

Rank: Apprentice 
Rating: 0%, 0 votes
shawn
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Solution #8

posted on Feb 16, 2009
Not Rated)

Otis1234

Rank: Apprentice 
Rating: 0%, 0 votes
To everyone having this problem.....having read all the emails about this problem, I became angry and threw the H10 5GB system against the wall in my office and you won't believe this.....it now works again. I'm not saying that everyone will have this good fortune, but if at least one other benefits from this, I feel that I've helped someone today. Good Luck!!!! Must have been a loose memory or drive connection inside. I will not drop it again.

Ken
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Solution #9

posted on Feb 06, 2009
Not Rated)

zlataninho

Rank: Apprentice 
Rating: 0%, 0 votes
the "o" thing, dont work for me..
i tried to do everything with this O but nothing appiered .
the 5th step dont show me the "UMS mode".
just show me "USB connected".
what should i do?
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No

Solution #10

posted on Jan 11, 2008
Not Rated)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
Sloution 2 by maqcs worked like a charm!!!!! Full Marks!!!!
Thanks, Richard

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12 Other Users Have The Same Problem - Continued

Comment by david hoban, posted on Nov 13, 2007

when i turn it on it says system files missin ! same as evey1 else ! left a description yday n stil avn got a solution !

Comment by filterer, posted on Nov 12, 2007

'system files missing' is all that comes up when i turn on my iriver, i accidentley fixed it once and two weeks later it went back to the 'system files missing' stuff

Comment by Guest, posted on Nov 11, 2007

my h10 has missing files

Comment by j0j0, posted on Nov 04, 2007

System files Missing!! To restore the system files,connect H10 to iriver plus!!! That's my problem!!! We accidently formatted the device and of course everything was erased!!! We tried updating it but that obviously didn't work!! Then we tried recovering system files,anyway that didn't work either!!! Do we have to use the CD which came with the iriver? and if yes,how can we fix it with the CD? Please help us!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Comment by Guest, posted on Nov 04, 2007

We have a problem.The iriver sho

Comment by Guest, posted on Nov 04, 2007

how to restore system files H10 from iriver plus

Comment by Guest, posted on Nov 04, 2007

We have the same problem.System files Missing.To restore the system files,connect H10 to iriver plus..We stupidly formatted it and now we can't fix it!!! Do we have to use the CD which came with the i river? And if yes,what do we have to do? Please give us a solution!!! And we also already tried updating it but it didn't work!!!!!!!!

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