Keyboard

I would go to the manufactures web site. i.e. find the manufactures name and model for your laptop. Go to your favorite search engine and proceed your manufacture name and model with the word " support" when you get to the site look up your model number.Then go to the support page and download the drivers specific for english language. Your problem is that your laptop has driver specific for Japanease so your solution is to get the drivers for english.. This should fix your problem if not feel free to contact me and i will go into further detail with you