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When I turn it on it loads as normal but a little bit slower, when asked to enter my password it still working normally! But loads up with just a black screen and the mouse cursor! I don't have my restore disk any longer but I have given up trying to resolve it, so just want to restore to factory settings and sell it to get a new one! Have you any idea how to resolve this!?

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  • haydeneames Apr 20, 2009

    IM ON VISTA, ALL I CAN USE IS THE COMPUTER, IS IN SAFE MODE, WHEN AND WHERE WOULD I BE ABLE TO DO A CTRL F11 AND RUN A RESTORE FROM THERE?



  • mrninja
    mrninja May 11, 2010

    what is your system and OS? on some you can press CNTRL+ F11 and follow the prompts for a fresh restore

  • Dick
    Dick May 11, 2010

    Already being answered here.

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  • Master
  • 600 Answers

Right after you turn on the unit before windows loads

Posted on Apr 20, 2009

  • mrninja
    mrninja Apr 20, 2009

    right after you turn the power on before windows loads...if you can boot into safe mode why dont you try "LAST KNOWN GOOD CONFIGURATION" first the try "SYSTEM RESTORE" that should work and you can access it from safe mode

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