Question about HP LaserJet P2015dn Printer

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Printer problems - solid yellow light down on HP P2015

Solid yellow light down on HP P2015 - doesn't print

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  • shavhaa May 20, 2009

    i have the same problem.

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  • Expert
  • 102 Answers

Hi,
Take the Tray 2 out and check if all the paper guides are moving freely if they are than remove the toner cartridge and check if any toner sensor is not align correctly.
If they are aligned correctly than next to the pickup roller there is a small piece of plastic make sure it should be hanging freely if it is than we need to perform cold reset of the printer.
Switch off the printer press and hold down the go button and switch the printer on keep holding down go button till the time three lights lit up on control panel, as soon as three lights lits up release the go button and let the printer initialise of it s own.
If that doesn't fix than Formatter Board of the printer is faulty.
Logic:
If there is no paper jam and printer rep[orts the jam means either any of the sensors is not aligned correctly and reporting the jam or formatter Board(Motherboard) of the printer is faulty and showing incorrect display.
Thanks and Regards

Posted on Jul 03, 2009

  • Neeraj Sharma Jul 03, 2009

    Hi,

    Take the Tray 2 out and check if all the paper guides are moving freely if they are than remove the toner cartridge and check if any toner sensor is not align correctly.
    If they are aligned correctly than next to the pickup roller there is a small piece of plastic make sure it should be hanging freely if it is than we need to perform cold reset of the printer.
    Switch off the printer press and hold down the go button and switch the printer on keep holding down go button till the time three lights lit up on control panel, as soon as three lights lits up release the go button and let the printer initialise of it s own.
    If that doesn't fix than Formatter Board of the printer is faulty.

    Logic:
    If there is no paper jam and printer rep[orts the jam means either any of the sensors is not aligned correctly and reporting the jam or formatter Board(Motherboard) of the printer is faulty and showing incorrect display.

    Thanks and Regards

  • Neeraj Sharma Jul 03, 2009

    Hi,

    Take the Tray 2 out and check if all the paper guides are moving freely if they are than remove the toner cartridge and check if any toner sensor is not align correctly.
    If they are aligned correctly than next to the pickup roller there is a small piece of plastic make sure it should be hanging freely if it is than we need to perform cold reset of the printer.
    Switch off the printer press and hold down the go button and switch the printer on keep holding down go button till the time three lights lit up on control panel, as soon as three lights lits up release the go button and let the printer initialise of it s own.
    If that doesn't fix than Formatter Board of the printer is faulty.

    Logic:
    If there is no paper jam and printer rep[orts the jam means either any of the sensors is not aligned correctly and reporting the jam or formatter Board(Motherboard) of the printer is faulty and showing incorrect display.



    Thanks and Regards

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Posted on Jan 02, 2017

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  • 300 Answers

SOURCE: Meter read on HP Laser Jet P2015

To print a Configuration page from the printer, press
and hold the Go button for 5 seconds

Posted on May 16, 2008

Nikhil Gedam
  • 87 Answers

SOURCE: Printing problem with HP Laserjet P2015 printer

This can be an issue with one of the faulty sensor across the printer.
Please check if you are able to print from tray 1, e.g. a configuration page.
A config page can be printed by holding the Green Button and releasing it as soon as the Triangle light comes on. This would take approx 5 secs.
If the printer is able to print from tray 1, then it could be an issue with the tray 2 pickup sensor.
Check if the tray 2 pickup sensor ( a black plastic piece to the right of the tray 2 pickup roller) is moving freely (front and back), also check if tray 2 pickup roller is not able to rotate completely.

If the tray 2 sensor is not moving freely and of the pickup roller is rotating completely, then reseat the pickup roller.

Normal use with good media causes wear resulting in the need to periodically clean or replace the pickup roller. Additionally, the use of poor media might require more frequent replacement of the pickup roller. Replacing the pickup roller Complete the following to replace the pickup roller:

CAUTION: Failure to complete this procedure might damage the printer. Unplug the power cord from the printer, and allow the printer to cool.

Figure 1: Unplugging the power cord
mma01_13245_0
2. Open the print cartridge door, and remove the print cartridge.

Figure 2: Removing the print cartridge
mma01_13246_0
3. Remove the main input tray (Tray 2).

Figure 3: Removing the main input tray (tray 2)


mma01_13247_0
4. Open the front automatic two-sided path door (HP LaserJet 1320 series printer only).

Figure 4: Opening automatic two-sided path door


mma01_13248_0




5.Place the printer on the work surface with the front of the printer facing up.

Figure 5: Placement of printer


mma01_13249_0

6. Pull the white tabs outward, and rotate the tabs up.
Figure 6: White tabs
mma01_13250_0

7. Slide the right tab to the right, and leave the tab in this position throughout the procedure.
Figure 7: Right tab movement
mma01_13251_0


8. Slide the pickup roller assembly to the right, and remove the left end cap.

Figure 8: Pickup roller assembly movement



mma01_13252_0




9. Remove the pickup roller.


Figure 9: Pickup roller

mma01_13253_0



10. Insert the left side of the new pickup roller into the left slot (1), and insert the right side (with notches in the shaft) into the right slot (2).

mma01_13254_0

11. Rotate the shaft until the notches engage and the shaft clicks into place. 12.Place the end cap over the shaft on the left side, push the end cap to the right, and rotate the tab downward into position.



Figure 11: Pickup roller end cap


mma01_13255_0

13.Push the right tab to the left, and rotate the tab downward into position. 14.Place the printer on the work surface with the top of the printer facing up. 15.Close the front automatic two-sided path door.


Figure 12: Closed automatic two-sided path door
mma01_13256_0
16.Reinstall the print cartridge, and close the print cartridge door.

Figure 13: Print cartridge
mma01_13257_0

17.Plug the printer in to turn it back on.

Figure 14: Power cord in

mma01_13258_0

Cleaning the pickup roller

Perform the following to clean the pickup roller.

1.Remove the pickup roller as described in steps 1 through 9 of Replacing the pickup roller above.

2. Dab a lint-free cloth in water, and scrub the roller.

mma01_13259_0
Figure 15: Scrubbing the roller




3. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt. Figure 16: Wiping the pickup roller
mma01_13260_0


4. Allow the pickup roller to dry completely before you reinstall it in the printer (see steps 10 through 17 of Section with a task ).

mma01_13261_0
Figure 17: Reinstalling the pickup roller

Posted on Nov 03, 2008

Nikhil Gedam
  • 87 Answers

SOURCE: HP P2015 Has Paper LED Solid Lit. Will not go off. Help!

Hello,

It seems that none of the printer's sensor is faulty, in fact, the printer has a faulty firmware on the formatter.

Your printer may need replacement of the formatter board, however, please try the following before swapping the formatter.

HP LaserJet P2015 Printer Series - Paper Jam Light Solid ISSUE: The HP LaserJet P2015 may come up with Paper Jam Light solid and would show the same light pattern even if the printer is power cycled.
SOLUTION: The Light pattern is as shown in the diagram below.
c01553062.jpg
Perform the following tasks in the order listed.
1. Reset the printer using the Super NVRAM initialization. The procedure is
a. Turn off the printer
b. Press and hold the GO button
c. Turn on the printer and continue to hold the Go button for at least 50 seconds. During this process the Attention, Ready and Go light turns on. Then the Attention and Ready light turns off, leaving just the Go light illuminated.
d. Release the Go button. The Go, Attention and Ready lights turn on.
e. Press and hold the Go button. All lights turn off. During the next three seconds, the Go, Ready and Attention lights turn on in that order, one per second.
f. Release the Go button to perform the initialization. The control panel lights begin cycling from front to back. After the Super NVRAM initialization process is complete, the printer returns to the ready state.
2.Unplug the power cord when the printer is on and leave it unplugged for 10 Seconds.
3. Turn the printer back on.
If the above steps resolve the issue, then print a configuration page and check the firmware version and the formatter board no.,
If the firmware version is below: 20080312, then your printer needs to upgrade the firmware, however the firmware can be upgraded only onl those models whole formatter board's third number from left is 0, 1 or 2, eg: JK0xxxx

If the 3rd number from left of the formatter board no is anything other than 0, 1, 2, then firmware cannot be flashed.

Please let me know the next update.

- Nikhil

Posted on Nov 10, 2008

  • 3 Answers

SOURCE: hp 2015dn paper jam light on solid,won;t print

There is a manual paper release on the bottom of the paper tray. If it gets stuck the paper does not rise to be picked up. Not sure why it registers an amber paper jam for it, but I taped my release open and put the tray back in carefully. Its been working for 2 days straight now.
My real issue was I had both the low toner and paper jam lights on solid and amber. I waited a few days to post this to make sure it worked. Worth a shot for you all. post back if it works for you .
-T

Posted on Feb 27, 2009

efs_perpends
  • 1996 Answers

SOURCE: HP P2015 will not print on both sides (automatic mode)

Go to this link, consult the user's manual, pg. 32 for manual, pg. 38 for auto, for instructions to configure your printer for two-sided printing.
Make sure you have completed step 3 under windows.

Posted on Jun 16, 2009

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3 Answers

HP P2015 Has Paper LED Solid Lit. Will not go off. Help!


Hello,

It seems that none of the printer's sensor is faulty, in fact, the printer has a faulty firmware on the formatter.

Your printer may need replacement of the formatter board, however, please try the following before swapping the formatter.

HP LaserJet P2015 Printer Series - Paper Jam Light Solid ISSUE: The HP LaserJet P2015 may come up with Paper Jam Light solid and would show the same light pattern even if the printer is power cycled.
SOLUTION: The Light pattern is as shown in the diagram below.
c01553062.jpg
Perform the following tasks in the order listed.
1. Reset the printer using the Super NVRAM initialization. The procedure is
a. Turn off the printer
b. Press and hold the GO button
c. Turn on the printer and continue to hold the Go button for at least 50 seconds. During this process the Attention, Ready and Go light turns on. Then the Attention and Ready light turns off, leaving just the Go light illuminated.
d. Release the Go button. The Go, Attention and Ready lights turn on.
e. Press and hold the Go button. All lights turn off. During the next three seconds, the Go, Ready and Attention lights turn on in that order, one per second.
f. Release the Go button to perform the initialization. The control panel lights begin cycling from front to back. After the Super NVRAM initialization process is complete, the printer returns to the ready state.
2.Unplug the power cord when the printer is on and leave it unplugged for 10 Seconds.
3. Turn the printer back on.
If the above steps resolve the issue, then print a configuration page and check the firmware version and the formatter board no.,
If the firmware version is below: 20080312, then your printer needs to upgrade the firmware, however the firmware can be upgraded only onl those models whole formatter board's third number from left is 0, 1 or 2, eg: JK0xxxx

If the 3rd number from left of the formatter board no is anything other than 0, 1, 2, then firmware cannot be flashed.

Please let me know the next update.

- Nikhil

Nov 08, 2008 | HP LaserJet P2015dn Printer

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