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As odd as this may sound, it sounds like a problem in your keyboard. Make sure the volume button(s) or mute button is not partially depressed and stuck, and hasn't had anything spilled in/on it. If it's not that, you've probably got bigger issues that are going to take some qualified repair work, like parts swaps.
Open the audio panel (settings -> control panel -> Sounds and audio devices -> volume). Check that the volume slide is all the way to the right. Also, click on the "speaker volume" button and check it is all the way to the right
troubleshoot for a disconnected wire right below the mouse pad or under the speaker panel. I went through the same problem... it was a disconnection problem. I fixed it myself and never tore a computer apart before. It works great now!
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